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CBTS · 3 weeks ago

IT Business Analyst (W2 Contract Only)

Columbus, Ohio Metropolitan Area

Contract

Onsite

Mid Level

3+ years exp

CBTS is seeking an IT Business Analyst to identify, define, and document business requirements and functional specifications for various IT projects. The role involves collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations and deliverables, while also managing service partners and reporting on application performance.

Cloud ComputingCloud InfrastructureConsultingInformation TechnologyService Industry

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Prem Kumar (PK)

Responsibilities

Requirement gathering (Certifications in CBAP would be a plus)

Tracing requirements to test cases

Leading meetings in a very organized manner

Critical thinking / problem skills

Customer relationship experience and vendor relationship experience

Customer relationship building

Managing service partners to application support SLAs

Reporting to customers status of portfolio

Number of apps

Incident status

Health of environment

Roadmap collaboration

Critical thinking / problem skills

Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories

Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions

Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs)

Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption

Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends

Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers

Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points

Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction

Demand Assessment - assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes

Business Planning - begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services

Definition and Design - facilitates workshops to evolve scope, gathers detailed requirements, develops use cases and begin visualizing the end result, using standard tools and techniques:

Requirements Elicitation: Leads, designs and facilitates business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes

Requirements Development: Works to ensure that quality business requirements are produced, accepted and approved by the key stakeholder and business solution designs can deliver effectively

Requirements Management: Oversees end to end traceability against quality business requirements using appropriate tools and templates

Solution Assessment & Validation: Engages with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Provides input into the identification and delivery of project benefits, traceability of requirements and impact of solutions

Delivery and Deployment - consulting role, providing clarification services regarding the project Vision, Scope and Requirements, plus assessing and managing Change Requests through the standard process. Assists testing teams craft suitable test scripts

Use templates, tools and (internal) processes consistently, helping evolve all as required

Participates in vendor reviews, discussion of products, contribute in the writing of RFI’s and RFP’s. Reviews proposed designs and solutions for usability and to assure requirements are satisfied

Observes various business processes and identifies and recommends opportunities for improvement

Other duties as assigned by management

Qualification

Requirement gatheringITIL knowledgeCritical thinkingBachelor’s DegreeApplication analysis experienceVendor relationship experienceMS Office SuitePMP certificationPeople managementCommunication skillsNegotiation skillsOrganizational skillsConflict resolution

Required

Bachelor's Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts

3 - 4 years' experience in application, services or application analysis, deployment and support

Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager

Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions

Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly

Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis

Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills

Willing to travel to Client business unit or Service Provider locations, as needed

Client business operations knowledge

2+ year's experience working with support vendors and a software support environment

Knowledge of ITIL processes and metrics

Demonstrated experience in leading software implementation requirement gathering sessions, documentation of Business, Functional and Nonfunctional requirements

Excellent written and verbal communication

Understands Project Management Fundamentals

Preferred

Certifications in CBAP would be a plus

PMP certification is a plus

Company

CBTS

Glassdoor4.0

CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.

Founded in 1994

Cincinnati, Ohio, USA

1001-5000 employees

https://www.cbts.com

H1B Sponsorship

CBTS has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)