Udemy · 23 hours ago
Customer Success Specialist, Pooled
Denver, CO
Full-time
Hybrid
Mid Level
$70K/yr - $87K/yr
3+ years expUdemy is an AI-powered skills acceleration platform built to help people and teams grow. As a Customer Success Manager for the Pooled customer service segment, you will be responsible for executing consultative sessions that drive engagement, prove value, and protect revenue while collaborating with diverse customers across various industries in North America.
E-LearningEdTechEducationTraining
Responsibilities
Execute on engagement sessions and support our North America customers, ensuring they derive concrete value from every touchpoint with us in support of their learning and business outcomes
Ensure that we are looking around corners to mitigate risk and identify opportunities with each customer interaction
Collaborate effectively with cross-functional teams such as Sales, Renewals, and Support to drive revenue outcomes and improve the customer experience
Work with leaders in support of our digital and programmatic strategies. You will pattern match and make recommendations for how we iterate on key milestone meeting offerings, and design playbooks for the broader Pooled Customer Success team
Analyze customer usage data and engagement metrics to proactively identify at-risk accounts and expansion opportunities
Advocate for customer needs internally and provide feedback to Product
Qualification
Required
3+ years of experience in customer success, account management, or client-facing roles, preferably in SaaS or technology
Proven ability to deliver value to customers in consultative settings and work through ambiguity and/or absence of robust client information
Strong analytical skills with experience using data to drive decisions and identify trends, and recommend and execute on scalable solutions
Experience with CRM systems and customer success platforms
Strong communication and presentation skills, both written and verbal
Consistent discipline around data hygiene and documentation of customer interactions
Results-oriented mindset with a track record of meeting or exceeding customer success metrics
Benefits
Full access to Udemy courses
A monthly UDay to invest in yourself
A budget to spend on whatever helps you improve
Company
Udemy
Udemy is an online learning platform that helps students, companies, and governments gain the skills they need to reach their goals.
1001-5000 employees
H1B Sponsorship
Udemy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (31)
2023 (26)
2022 (44)
2021 (19)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$511.38MKey Investors
Mindrock CapitalBenesseSharesPost Investment Management
2025-12-17Acquired
2025-05-30Post Ipo Debt· $200M
2021-10-29IPO
Leadership Team
Hugo Sarrazin
President and CEO
Quincy Adamo
Director, Marketing (Engagement & Retention)
Recent News
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