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American National · 3 weeks ago

Analyst, Business Process Outsourcing

US NY - New York City

Full-time

Onsite

Entry, Mid Level

$75K/yr - $85K/yr

2+ years exp

American National is a leading wealth solutions provider focused on securing financial futures. They are seeking a Business Process Outsourcing Analyst to improve processes, strengthen vendor partnerships, and enhance operational efficiency across business units.

Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance

No H1B

Responsibilities

Drive operational efficiency by supporting outsourcing, process optimization, and automation initiatives across multiple business units

Use data to tell the story — identify trends, spot issues, and help leaders make informed decisions

Partner with business units to set Service Level expectations and ensure our offshore teams meet (and exceed) performance goals

Create clarity through documentation by building and updating process maps, SOPs, and training materials

Lead task transitions to our outsourcing partners using project‑management techniques to ensure smooth, accurate implementation

Be the go‑to contact for questions, issues, and updates related to outsourced and automated workflows

Act as a subject matter expert for the processes your business unit relies on

Monitor quality and resolve issues, including performing root‑cause analysis when errors occur

Support exception handling and escalations, ensuring the right teams are looped in and issues are resolved quickly

Collaborate across the organization, from underwriting and claims to vendor contacts and internal leadership

Qualification

Business analysisData analysisProject managementVendor managementAdvanced MS OfficeTableauPower BIAnalytical skillsCommunicationProblem-solvingOrganizational skillsCollaborative mindset