Raymour & Flanigan Furniture and Mattresses · 3 weeks ago
Bilingual Call Center Customer Service Representative $23 hourly
Liverpool, NY
Full-time
Hybrid
New Grad, Entry Level
$23/hr - $23/hrRaymour & Flanigan Furniture and Mattresses is committed to treating their associates well to ensure exceptional customer service. As a Bilingual Call Center Customer Service Representative, you will be the key connection point between customers and the support they need, handling inquiries and ensuring a positive experience throughout their purchase journey.
E-CommerceFurnitureRetail
No H1B
Responsibilities
Answering incoming calls
Assisting with order inquiries
Delivery scheduling
Account updates
Service questions
Ensure customers feel heard, valued, and confident in their purchase journey
Represent our brand with professionalism and care through phone conversations as well as written communication via chat and email
Work both independently and with a supportive team to enhance every customer interaction and reinforce our commitment to exceptional service
Qualification
Required
A commitment to delivering genuine, friendly, and professional service across phone, chat, and email interactions
Strong communication skills, with the ability to clearly guide customers verbally and in writing
Written and verbal bilingual communication skills
Excellent listening skills and the ability to multitask in a fast-paced call center environment
The ability to troubleshoot and proactively resolve escalated customer concerns
A collaborative mindset to support fellow team members and advocate for customer needs
Flexibility to work within a 7-day-a-week call center schedule, with operating hours from 8:00am–6:00pm
Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future
Preferred
Spanish-speaking preferred
Benefits
Health benefits
401k with company match plus profit sharing
Cross training
Annual breakfast prepared by our owners
And so much more
Company
Raymour & Flanigan Furniture and Mattresses
Raymour & Flanigan is the largest furniture and mattress retailer in the Northeast and seventh largest nationwide.
Founded in 1947
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$16MKey Investors
First Citizens Bank
2024-01-03Debt Financing· $16M
Leadership Team
Scott Laverty
Chief Information Officer
Recent News
2025-10-23
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2025-10-23
2025-10-23
Company data provided by crunchbase