Little Caesars Pizza · 2 weeks ago
Bi-lingual Help Desk Representative (Spanish speaking)
United States
Full-time
Remote
Entry Level
2+ years expLittle Caesars Pizza is a company that invests in the growth of its colleagues. In this role, you will provide troubleshooting assistance and support related to the Caesar Vision POS product and on-demand food delivery service, logging inquiries, responding to queries, and resolving customer service issues.
Food and Beverage
Responsibilities
Provide client support and technical assistance for basic incoming queries and issues related to the computer software, hardware and on-demand food delivery service
Analyze issues, asking appropriate questions and problem-solving methodologies. Walk the customer through problem-solving process and attempt to isolate the problem and identify solution, if possible. If unable to solve the issue, refer issue to more experienced staff
Troubleshoot problems as well as provide application support to end-users
Follow-up with client and/or customer to ensure issue was resolved to their satisfaction
Provide excellent client service to corporate, franchisee stores and delivery service customers
Support clients on various work schedules that may include 24 x 7 support to International stores, franchisees and customers
Respond to queries using phones, email or other methods of communication
Provide basic instruction and support to clients with computer peripherals related to Caesar Vision product or delivery service customers
Log all issues identified in Service Now call tracking system
Report all trend calls to Supervisor or Manager Help Desk
Qualification
Required
High school education or equivalent
Requires a minimum of two (2) years of experience in a customer service call center and/or a minimum of two (2) years of experience in a technical, help desk environment
Evidence of knowledge and experience with call center software
Customer, client or call center environment experience with the ability to problem-solve with customers and an understanding of when to escalate questions or issues
Evidence of the ability to be collaborative with, and communicate clearly and effectively, with all types and levels of store personnel and delivery service customers who contact the help desk
Demonstrated ability to listen, ask questions, follow-up and address client concerns
Evidence of customer focused orientation with excellent phone etiquette and experience dealing with frustrated or difficult customers
Must demonstrate experience in a fast-paced workplace and ability to be flexible and responsive
Evidence of ability to communicate technical information to non-technical store personnel that contact the help desk
Evidence of organizational skills with the ability to prioritize workload and handle multiple priorities concurrently
Proven ability to function in a team environment, supporting team members when needed
Preferred
Experience with Service Now call tracking system is preferred
Company
Little Caesars Pizza
ABOUT LITTLE CAESARS® Little Caesars, the Best Value in Pizza*, was founded by Mike and Marian Ilitch as a single, family-owned restaurant in 1959 and is headquartered in downtown Detroit, Michigan.
10001+ employees
H1B Sponsorship
Little Caesars Pizza has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (12)
2022 (3)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2014-01-01Private Equity
Leadership Team
Leigh Burnside
Chief Financial Officer
Paula Vissing
Chief Operating Officer
Recent News
2025-12-14
2025-12-10
2025-12-08
Company data provided by crunchbase