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CSM Corporation · 3 weeks ago

Front Desk Manager | Courtyard Seattle Sea-Tac Area

Dexter By The Sea, WA

Full-time

Onsite

Mid Level

$80K/yr - $82K/yr

3+ years exp

CSM Corporation is seeking a Front Desk Manager for their Courtyard Seattle Sea-Tac Area location. The role focuses on ensuring guest satisfaction, managing staff, and implementing service programs to enhance the guest experience while maximizing hotel profitability.

Commercial Real EstateProperty ManagementReal Estate

H1B Sponsor Likely

Responsibilities

Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable

Works side by side with staff to train and model appropriate guest service standards

Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations

Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction

Serves as Brand Champion

Responsible for management of expenses to maximize hotel profitability

Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs

Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses

Follows CSM procurement guidelines and applies good business judgment

Assists with the preparation and management of the department budget

Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources

Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy

Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable

Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees

Responsible for interviewing, hiring, coaching, and development of all employees

Responsible for all required training for department employees and ensuring training records are maintained

Analyzes quality issues, identifies training needs and ensures implementation to improve results

Utilizes available resources and adheres to CSM training policies

Promotes collaboration and positive, professional work environment

Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs

Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability

Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving

Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures

Conduct routine inspections of front desk operations to maintain standards per CSM, local, state and federal regulations

Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents

Proactively manages hotel inventory and implements strategy to maximize revenue

Qualification

Customer serviceSupervisory experienceProblem-solvingCommunication skillsDetail orientedOrganizational skillsLeadership abilityMulti-taskingCreativityCollaboration

Required

2+ years of customer service experience

1+ years supervisory/management experience

high school diploma or GED

detail oriented

ability to communicate well with all levels within and outside the organization

ability to problem-solve with employees and guests

ability to manage multiple priorities in a fast-paced environment

demonstrates clear written and verbal communication skills

Preferred

college degree or equivalent experience

Company

CSM Corporation

Founded in 1976, CSM Corporation grew out of entrepreneur Gary Holmes’ first real estate asset purchase at the age of 14.

Founded in 1976

Minneapolis, Minnesota, USA

1001-5000 employees

https://csmcorp.net/

H1B Sponsorship

CSM Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)