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Builder.io · 3 weeks ago

Commercial Customer Success Manager

United States

Full-time

Remote

Mid Level

$155K/yr - $200K/yr

3+ years exp

Builder.io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team. They are seeking a Commercial Customer Success Manager to support their fast-growing Commercial segment by managing a diverse book of customers and driving product adoption through proactive engagement and data-driven insights.

Developer ToolsSoftwareWeb Design

Responsibilities

Manage a dynamic, high-volume book of business made up of Builder's mid-market customers

Drive product adoption by proactively identifying usage gaps and consulting with customers on solutions

Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns

Partner closely with Account Executives and Customer Engineers to align on customer outcomes

Respond to inbound customer needs via channels like email and Slack, balancing speed and strategic insight

Create and iterate on content to help customers self-serve and grow, including guides, playbooks, and in-app messaging

Champion the customer by sharing insights with Product, Engineering, and Marketing to shape Builder's roadmap and GTM motions

Contribute ideas, experiments, and innovations that improve how we deliver value at scale

Qualification

Customer Success ManagementSaaS ExperienceAnalytical SkillsTechnical Product SupportContent CreationPattern RecognitionTech-SavvyProblem SolvingCommunication SkillsOrganizational SkillsAdaptability

Required

3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role

Energized by solving problems at scale - whether that means jumping into a support thread or launching a new email series

Organized, analytical, and comfortable managing a high volume of customers and priorities

Communicate clearly, concisely, and persuasively - especially over async channels

Love fast-moving, early-stage environments and are comfortable with ambiguity

Tech-savvy and curious - eager to learn new tools and translate complex ideas into simple outcomes

Knack for pattern recognition and a bias toward action when spotting opportunity

Preferred

Experience working in a pooled or digital CS model

Experience supporting developers or technical products

Experience building lifecycle content or using tools like HubSpot, ZenDesk, or Coda

Familiarity with the world of digital experience, vibe-coding, headless CMS, or front-end frameworks

Benefits

Unlimited time off. 3 weeks is the minimum that we will ask you to take each year

Mental health days. We encourage you to take at least one per quarter to recharge

Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care

$500 home office improvement budget. Help get what you need to be comfortable working in a digital-first environment

$500 annual learning & development budget. Feel supported and empowered to continue developing your skills

Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $300/month at another local co-working space

Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents

Additional Insurance. Depending on location, Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance

401k (for US based team members). Contribute to your financial future

Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)