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University Hospitals · 3 weeks ago

Senior IT Business Analyst (Epic Cogito)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

University Hospitals is a healthcare organization seeking a Senior IT Business Analyst to serve as a liaison between IT and business service lines. The role involves supporting enterprise applications, leading workflow design, and managing application configurations to enhance operational efficiencies.

Clinical TrialsHealth CareHospitalMedical

Responsibilities

Supports major enterprise applications and others as assigned

Leads design of business workflow in conjunction with the business units and provides guidance to Application Analysts in designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives

Leads needs assessment, software design, implementation, support, and reporting

Leads unit and integrated testing of the software to ensure that the design objectives are met

Identifies complex testing scenarios, develops test scripts, and validates testing results

Maintains high degree of understanding of departments’ business processes

Owns specific functionality and processes; responsible for all configuration, testing, and communication regarding this functionality/process

Troubleshoots application issues, without assistance, to resolution

Troubleshoots system hardware, as needed

Partners with end users to understand workflow and business processes

Oversees system security for assigned applications

Manages Disaster Recovery and Back Up requirements for assigned systems and provides guidance to Applications Analysts in activities

Acts as the team project lead in partnership with the Project Management Office on all phases of a project; from scoping and design through implementation and transition to Operations

Mentors Application Analysts

Produces and maintains custom reports; maintains knowledge and experience with industry standard report writers such as Crystal Reports

Reviews and approves end-user training materials and participates in training efforts

Guides other team members to ensure high documentation standards

Leads escalation of issues with appropriate resources

Develops policies and procedures in collaboration with the business unit, other team members, and IT management team

Independently manages components of application upgrades, testing, troubleshooting, and support efforts

Supports/troubleshoots inbound/outbound interfaces as appropriate

Creates reports as needed and works problem tickets

Evaluates and maintains appropriate system documentation

Collaborates with other application and clinical analysts to ensure system integrations

Serves as primary customer contact for on and off hours application support (rotating schedule)

Participates in change management activities to support successful system deployments and enhancements

Utilizes and maintains appropriate change control procedures and standards

Creates reports, dashboards, and other analytical tools to support customer base

Prepares detailed flowcharts/diagrams to assist with design decisions and problem analysis

Leads the design of business workflow in conjunction with the business departments; workflows will focus on improved efficiencies, as well as incorporating quality initiatives

Assists with data collection from business subject matter experts, to facilitate design which will represent an improved business workflow

Performs other duties as assigned

Complies with all policies and standards

Qualification

Epic CogitoSQL Server/SSISBusiness workflow redesignDisaster recovery proceduresHealthcare experienceHL7 InterfacesProject managementMS OfficeNetworking knowledgeITIL standardsTeamworkCommunication skillsIndependent work

Required

High School Equivalent / GED

3+ years Experience supporting applications

Experience working with business applications such as: Patient Scheduling systems, Hospital or Physician Revenue Cycle systems, Data Warehousing, SQL Server/SSIS, Enterprise Scanning and workflow management Applications, Bed Management Applications, Finance Applications

Excellent written and verbal communication skills

Ability to work in a team environment

Ability to function independently in a fast-paced environment

Ability to work with all levels of the organization

Knowledge of MS Office

Knowledge and experience with SQL based applications

Knowledge of LAN, DNS, and networking

Ability to work with servers and apply software upgrades

Knowledge of disaster recovery and backup procedures

Knowledge and experience with HL7 Interfaces