GenesisCare U.S. · 1 week ago
Office Manager
Miami, FL
Full-time
Onsite
Senior Level
5+ years expGenesisCare U.S. is part of OneOncology, dedicated to providing community-based specialty care across Florida. The Office Manager will oversee office operations and lead teams to ensure high-quality patient care, safety, and financial management while promoting a patient-centric culture.
Health CareHospital
Responsibilities
Promote and drive a patient-centric approach to service delivery, taking responsibility to lead this and provide input into broader service delivery initiatives
Review patient satisfaction surveys as the basis to gain, interpret, and communicate feedback to the team, and ensure these are issued and collected regularly. Actioning feedback promptly when required
Ensure change initiatives are prioritized and supported locally. And actively managed until Standard Practice
Actively support and champion initiatives to drive culture, quality, efficiency, and access, taking on a leadership role within projects where required
Lead effective engagement with team, through positive, transparent, and timely communication designed to build awareness, create trust, and support change adoption
Develop and maintain a culture of quality, safety, and continuous improvement across all clinical functions
Lead the accreditation and ensure meeting the regulatory requirements of all Federal, State, or Accreditation entities of the office
Promote and manage health and safety at the office by ensuring regular inspections, clinical audits, OSHA audits, infection prevention, and training is undertaken effectively and regularly
Review, investigate and act on quality, safety, and performance data including MIPS, RO-APM, and internal quality and safety dashboard metrics
Ensure all team members are aware of, trained in, and adhere to policies, procedures, employee health, employee and patient safety, and quality requirements
Ensure the office is compliant with regulatory requirements such as equipment, Center and staff competencies, certifications, and licensing
Understand and implement the process of continuous improvement
Understand and utilize dashboards and metrics designed to measure quality and operational excellence
Working with division leadership in analysis of weekly and monthly activity data reporting including forecasting and review of the monthly dashboard and metrics
Extract, analyze, draw conclusions, and report on relevant clinical and financial performance (incident management, waiting times, adherence to protocols, etc.) using data
Collaborate with RCM team and participate in review of local RCM matters
Manage staffing levels at the office as needed and during times of leave to ensure the patient's experience is not compromised
Manage Center staffing levels to match projected activity within the Center, including effective use of the demand roster model and leave planner
Ensure that sufficient time is allocated to enable training and development
Design, plan, implement, and manage efficient and effective Center workflow and workload to ensure all teams are effective and productive in their day-to-day roles, and particularly that Doctors are supported during peak periods
Identify efficiency and/or effectiveness improvements, and implement changes as required
Lead and manage all people management activities, including but not limited to: Effective recruitment, selection, and onboarding of clinical (excluding doctors) and non-clinical team members
Ensure effective completion of annual Goal / KPI setting, Mid-Year and Annual Performance review, compensation review, and talent / succession planning
Support team members to develop and grow in their role, ensuring talent is identified and supported to take on new opportunities, individual capability gaps managed effectively, and succession planning is undertaken
Ensure HR, Workday, and Payroll processes are undertaken effectively and accurately
Build strong relationships across key external and internal stakeholders
Identify local service gaps as areas of opportunity for future service provision
Support physicians to build key local relationships, and to drive service volume and engagement initiatives
Represent company at local functions and events as appropriate
Other duties as assigned
Qualification
Required
Bachelor's Degree in healthcare administration, or similar discipline
5+ years' experience managing a team will be considered in lieu of education
Demonstrated knowledge and application of health care standards, and relevant legislation
Previous oncology and/or healthcare experience
Demonstrated understanding of clinical and/or business performance metrics
Demonstrated capacity to successfully perform in a complex healthcare environment
Ability to be agile and maintain resilience in the face of challenges and high volume
Demonstrated understanding and experience leading clinical change and innovation initiatives
Proven ability to manage internal and external stakeholder relationships
Company
GenesisCare U.S.
GenesisCare USA is a leading provider of community-based cancer and multispecialty healthcare.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-10-08Acquired
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