Charter Global · 15 hours ago
System Analyst
Atlanta, GA
Contract
Hybrid
Senior Level
$40/hr - $40/hr
5+ years expCharter Global is seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.
Big DataConsultingInformation Technology
Responsibilities
Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems
Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution
Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems
Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability
Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing
Qualification
Required
Proven expertise in Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including: Understanding of Windows Client and Windows Server in production environments
Configuration of Windows Infrastructure via Group Policy and/or scripts
Adept at using Powershell to automate and execute tasks
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently
Experience in coordinating with third-party technical support vendors
Proficiency in creating and maintaining technical documentation
Preferred
Strong Communication Skills: Ability to articulate technical concepts clearly to both technical and non-technical audiences
Problem-Solving Mindset: Proactive and solution-oriented approach to addressing challenges and improving processes
Adaptability and Flexibility: Capable of handling shifting priorities and working in a fast-paced environment
Customer-Focused Attitude: Dedicated to providing excellent service to internal users and ensuring their IT needs are met
Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EM+S) a plus
Hands-on experience with AWS infrastructure management and supporting SharePoint environments would be a plus
Relevant Microsoft certifications (e.g., Windows Server, Office 365, Azure) are highly desirable
Solid understanding of IT service management and ITIL best practices is a plus
Track record of continuous learning and adapting to new technologies
Company
Charter Global
IT Services & IT Consulting
1001-5000 employees
H1B Sponsorship
Charter Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (19)
2022 (18)
2021 (19)
2020 (44)
Funding
Current Stage
Late StageLeadership Team
Bindu Vemireddy
Chief Strategy Officer (CSO)
Recent News
Business Insider
2025-10-17
EIN Presswire
2025-08-01
Company data provided by crunchbase