Customer Service Representative jobs in United States
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Emtek Products ยท 8 hours ago

Customer Service Representative

positionAlbuquerque, NM
timeFull-time
remoteOnsite
seniorityMid Level
money$33K/yr - $46K/yr
date3+ years exp

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes. The Customer Service Representative will provide first-class customer support and assist customers with inquiries, order processing, and technical product issues.

Building MaterialManufacturing

Responsibilities

Have a passion to support and solve customer inquiries by going above and beyond consistently
Provide first class customer support through a variety of channels; inbound/outbound calls and email
Support customers in accurately processing orders, providing status of existing orders, updating customer records, troubleshooting technical product inquiries and warranty support in a timely, professional manner
Consistently and accurately use CRM technology (Dynamics), advanced phone systems (CXOne) and Oracle ERP to support customer and team needs
Identify and recommend customer service and process enhancements that elevate our service to our customers

Qualification

CRM technology (Dynamics)Oracle ERPMicrosoft OfficeExcel skillsBilingual in SpanishCustomer serviceMechanical aptitudeCommunicationProblem-solvingOrganizational skills

Required

3+ years of previous experience in a product-based customer support function
Strong attendance and punctuality are required
Excellent verbal and written communication skills
Excellent follow-through, attention to details, problem-solving, communication, customer service and organizational skills
Be able to maintain a positive outlook while exercising adaptability and teamwork in the workplace
The ability to perform appropriately under stress and with displeased customers
Basic mechanical aptitude, ability to understand technical product issues
Microsoft Office and Excel skills required
High school degree or equivalent required

Preferred

bilingual in Spanish is a plus

Benefits

Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits
Inclusive fertility/adoption benefits

Company

Emtek Products

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Emtek Products is manufactures door hardware.
dateFounded in 1981
location
City Of Industry, California, USA
people-size501-1000 employees
web-link
https://emtek.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2022-12-01Acquired
Company data provided by crunchbase