Progress Residential® · 1 week ago
Service Technician II
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expProgress Residential is a leading property manager of single-family rental homes nationwide, dedicated to creating enjoyable living experiences for residents and an empowering culture for team members. The Service Technician II plays a vital role in providing outstanding customer service while performing maintenance and repairs on various systems and components in residential properties.
Responsibilities
Ability to quickly assess the situation and determine the appropriate steps necessary to resolving the service requests while providing outstanding customer service and being an ideal representative of Progress Residential
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement, and modifications of equipment or systems as needed or requested by customers, involving the following daily:
Electrical, plumbing
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and Gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and Painting
Pool areas, tile, hot tub/spa, pool furniture
Other Service areas as required
Diagnose and troubleshoot basic HVAC items to include, thermostat, batteries and filters
Report all major repairs or replacements prior to any expenditure of funds
Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
Conducts all business in accordance with company policies and procedures and all state and federal regulations (such as Lead Based Paint, ADA, Fair Housing, HAZCOM Program OSHA, etc.)
Ensures all workplace safety standards and practices are upheld
Completes service requests in a professional timely manner
Maintains regular attendance and excellent punctuality
Must be always aware of the condition of the property and take immediate steps to correct any unsafe condition
Follow Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace
Maintains regular attendance and excellent punctuality
This role is considered Safety Sensitive and full compliance with all Fleet policies and procedures must be always adhered to
Qualification
Required
High school diploma or equivalent required
EPA Certification Required
Must have a valid Driver's License in the working state
Minimum of 3 years' experience in general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
Required equipment - Employee must have their own tools required to perform ongoing service in residential environment
Available for on-call Service, weekends and evenings as needed
Must possess ability to work and cope well under pressure, meet multiple and sometimes competing and tight deadlines
Ability to interact with residents, and vendors/contractors tactfully and professionally
Strong organizational skills, communication and people-skills
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, to climb up and down stairs several times each day, and to lift 50 pounds with ease
Must be knowledgeable of all pertinent laws and EPA and OSHA regulations
Preferred
Technical College or Trade Program with HVAC Certification is preferred
Minimum 2 years' experience repairing all makes & models of residential appliances in customers' homes preferred
Ability to maintain, inspect, diagnose and troubleshoot typical issues and then repair or replace defective equipment or components on standard household appliances is preferred
Ability to install all makes & models of residential appliances preferred
Previous experience in either the single-family or multi-family rental industry preferred
Working proficiency with handheld computer (i.e., Smartphone, iPad is preferred
Benefits
Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
Generous Time Off – Enjoy PTO based on tenure, 10 paid holidays and 1 floating holiday.
Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.
Company
Progress Residential®
We are a leading provider of property management for single-family rental homes in the United States, and we are proud to play a critical role in the housing ecosystem.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Barnes
Chief Technology Officer
Brian Buffington
Executive Vice President & CFO
Recent News
2023-09-13
Business Journals
2022-07-01
2022-05-17
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