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Myriad360 · 2 weeks ago

IT Service Desk Analyst-Contract to Hire (Remote)

United States

Contract

Remote

Entry Level

$35/hr - $35/hr

2+ years exp

Myriad360 is a company focused on enabling employees to achieve great things, and they are seeking an IT Service Desk Analyst. The role involves providing primary technology support, managing Microsoft 365 and Entra environments, and ensuring a reliable technology experience for employees.

Cloud ComputingConsultingCyber SecurityInfrastructureSecurityVoIP

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as a primary point of contact for IT support requests, managing the Jira ticket queue and other intake channels (email, Slack) to meet response and resolution targets

Provision, modify, and deprovision user accounts, groups, and licenses in Microsoft 365 and Microsoft Entra (formerly Azure AD), including access controls and basic security configurations

Configure and manage Windows and macOS endpoints using Microsoft Intune, including device enrollment, policies, application deployment, and compliance baselines

Diagnose and resolve hardware and software issues for PCs, Macs, mobile devices, and peripherals, coordinating vendor repair or replacement when necessary

Set up, configure, and troubleshoot printers and multifunction devices, including network connectivity, driver issues, and print queues in office environments

Support collaboration and productivity tools such as Zoom and Slack, including user setup, basic administration, and troubleshooting meetings, channels, and integrations

Assist with basic network and security troubleshooting (e.g., wired/wireless connectivity, VPN access) in environments leveraging Juniper networking and Palo Alto firewalls/VPNs, escalating complex issues to senior engineers or vendors

Complete ongoing security awareness training and comply with company policies to the requirements section

Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts

Other duties as assigned

Qualification

Microsoft 365Entra IDMicrosoft IntuneTroubleshootingCustomer serviceJiraZoomSlackNetwork troubleshooting

Required

At least 2 years of experience supporting end users in a help desk, service desk, or system administration role

Hands-on experience with Microsoft 365, Entra ID (formerly Azure AD), and endpoint management tools

Experience troubleshooting PCs, Macs, printers, and collaboration tools for a hybrid/remote workforce

Ability to translate complex technical issues into clear, non-technical language

Comfortable working independently, owning issues from intake to resolution, and knowing when to escalate or ask for help

Experience managing the Jira ticket queue and other intake channels (email, Slack) to meet response and resolution targets

Provision, modify, and deprovision user accounts, groups, and licenses in Microsoft 365 and Microsoft Entra, including access controls and basic security configurations

Configure and manage Windows and macOS endpoints using Microsoft Intune, including device enrollment, policies, application deployment, and compliance baselines

Diagnose and resolve hardware and software issues for PCs, Macs, mobile devices, and peripherals

Set up, configure, and troubleshoot printers and multifunction devices, including network connectivity, driver issues, and print queues

Support collaboration and productivity tools such as Zoom and Slack, including user setup, basic administration, and troubleshooting

Assist with basic network and security troubleshooting in environments leveraging Juniper networking and Palo Alto firewalls/VPNs

Complete ongoing security awareness training and comply with company policies

Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts

Preferred

2+ years of experience in an IT help desk, service desk, or systems administration role supporting a hybrid and/or fully remote workforce

Practical administration experience with Microsoft 365 (e.g., Exchange Online, Teams, SharePoint, OneDrive) and Microsoft Entra ID (formerly Azure AD)

Experience managing and securing endpoints with Microsoft Intune or a similar MDM/endpoint management platform

Strong troubleshooting and customer service skills across PCs, Macs, printers, and common SaaS applications

Clear written and verbal communication that adapts to technical and non-technical audiences

Experience administering Zoom and Slack

Using and/or managing 1Password or other enterprise password managers

Working with Jira or similar ticketing systems

Familiarity with Juniper wired/wireless networking and Palo Alto firewalls/VPNs

Benefits

Unlimited Paid Time Off (PTO)

Incentive compensation plans for all employees

Company-funded 401k contributions

Zero-cost employer-covered health insurance

Annual BYOD (Bring Your Own Device) reimbursement up to $500

Paid Parental Leave

Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop

Company

Myriad360

Cybersecurity - Cloud - AI - Data Center Modernization

Founded in 2003

New York, New York, USA

201-500 employees

https://myriad360.com/

H1B Sponsorship

Myriad360 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)