Apply on Employer Site

Charlie Health · 18 hours ago

Director of Growth Operations

New York, NY

Full-time

Onsite

Director/Executive

$300K/yr - $400K/yr

6+ years exp

Charlie Health is a rapidly growing organization focused on connecting the world to life-saving behavioral health treatment. The Director of Growth Operations will oversee day-to-day activities of non-clinical teams, driving operational efficiency and capacity planning to enhance overall business performance.

Health Care

Responsibilities

Oversee and optimize the daily operations of operations and technical teams by developing and implementing scalable processes, systems, and strategies that enhance efficiency, productivity, and overall business performance

Own capacity planning models to forecast staffing needs and productivity targets

Analyze operational data and develop our supply chain to ensure optimal resource allocation and utilization

Drive headcount efficiency improvements to drive key financial metrics

Design and implement advanced workforce management systems to enhance employee productivity and satisfaction, including staffing models, utilization tracking, and performance analytics

Lead cross-functional initiatives to streamline workflows and enhance organizational effectiveness

Collaborate with business stakeholders to align operations with strategic objectives

Leverage data visualization tools to provide executive-level reporting and data-driven insights

Qualification

Operational efficiencyCapacity planningData visualizationExcel proficiencyAnalytical skillsProcess-driven mindsetCommunicationSelf-starter

Required

4+ years of operating experience (e.g. chief of staff, business operations, or similar cross-functional role) with a proven track record of successfully managing diverse responsibilities and driving results across various business areas at a high-growth company

6 - 12 years of total experience

Background in banking or consulting

Demonstrated career progression within an organization, showcasing a strong track record of internal promotions and increased responsibilities

Strategic thinker with strong analytical skills and the ability to execute tactically

Highly proficient in Excel

Proficient in data visualization and analytics tools such as Tableau, Power BI, or similar platforms

Excellent written and verbal communication skills

Process-driven mindset, constantly seeking ways to improve efficiency and effectiveness

Ability to multi-task in a fast-paced environment with a sense of urgency

Self-starter with a strong work ethic and proactive problem-solving approach

Located within a 45-minute commute of New York City and able to work 4 days a week out of our New York City office

Work authorized in the United States and native or bilingual English proficiency