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FiberLight, LLC · 8 hours ago

Network Investigations Analyst

Plano, TX

Full-time

Onsite

Mid Level

3+ years exp

FiberLight, LLC is seeking a Network Investigations Analyst responsible for identifying, analyzing, and resolving network issues to ensure the stability and reliability of the company's network infrastructure. The role involves conducting root cause analyses of network incidents and collaborating with various teams to implement corrective actions and preventive measures.

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Responsibilities

Lead and facilitate Root Cause Analysis (RCA) sessions for network incidents and outages, ensuring adherence to established RCA methodology and frameworks

Conduct thorough investigation of network events, synthesizing technical data from multiple monitoring systems, logs, and diagnostic tools

Document comprehensive RCA findings with clear problem statements, contributing factors, and impact assessments

Develop detailed recommendations and action plans addressing immediate remediation needs and long-term preventive measures

Review, validate, and process Requests for Outage (RFOs) in accordance with change management procedures

Monitor network performance metrics and identify degradation trends before they impact service delivery

Create and maintain comprehensive documentation of network incidents, analyses, and resolutions

Serve as liaison between Network Operations Center (NOC) and other IT teams, facilitating cross-functional problem resolution

Prepare and deliver incident reports, trend analysis, and improvement recommendations to management

Collaborate with vendors and service providers on escalated issues and service improvement initiatives

Proactively monitors network health using Network Management System (NMS) tools to identify and address performance bottlenecks and capacity issues

Qualification

Root Cause AnalysisNetwork Monitoring ToolsNetwork ProtocolsNetwork Diagnostic ToolsITIL FrameworkAnalytical SkillsTicketing SystemsRelevant CertificationsCommunication SkillsCollaboration Skills

Required

Bachelor's degree in computer science, Information Technology, Telecommunications, or related field, or equivalent combination of education and experience

3-5 years of experience in network operations, analysis, or engineering roles

Demonstrated experience conducting root cause analysis and developing corrective action plans

Proven track record working within ITIL or similar IT service management frameworks

Experience with network monitoring tools, ticketing systems, and documentation platforms

Strong understanding of network protocols (TCP/IP, BGP, OSPF, VLANs, spanning tree, etc.)

Proficiency with network diagnostic tools (Wireshark, ping, traceroute, SNMP)

Experience with network monitoring and management platforms (SolarWinds, Nagios, PRTG, or similar)

Hands-on experience with ticketing and workflow systems (ServiceNow, Remedy, Jira, or similar)

Excellent analytical and critical thinking abilities with a systematic approach to complex problem-solving

Strong written and verbal communication skills for technical documentation and reporting

Collaborative mindset with demonstrated ability to work across functional teams

Preferred

Relevant certifications, such as CCNA or ITIL Foundation, are a plus

Company

FiberLight, LLC

Digital transformation starts with purpose-built networks! FiberLight has been designing, building, and deploying one-of-a-kind fiber networks to ignite digital revolution for over 20 years.

Founded in 1998

Alpharetta, Georgia, USA

51-200 employees