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Capital One · 3 weeks ago

Senior Associate, Project Manager, Consumer Intelligence

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $98K/yr

2+ years exp

Capital One is a financial services company that is seeking a highly motivated strategic thinker for their Consumer Intelligence team. The role involves managing project delivery, supporting operations, and collaborating with stakeholders to enhance customer experience through effective project management.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Lead and manage project delivery to support team strategic initiatives; develop and maintain business requirements and delivery execution plans; track progress against timelines and risks to delivery; work directly with our tech partners as a product owner to deliver on work

Support and maintain a well-managed Tech infrastructure; be comfortable working hands on with tech and data to optimize processes and problem solve issues

Support CEMP’s research lead in developing and delivering new research to capture customer feedback at important moments in the customer journey

Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, remove blockers, etc. Lead delivery prep meetings across our team (including tech, line-of-business partners, and vendor partners)

Create structure for defining, executing, and maintaining system documentation that are representative of processes

Track & champion well managed processes as well as gathering, storing, & organizing documentation for partners

Qualification

Technical BackgroundStakeholder ManagementProject ManagementPMP CertificationSQLJiraCommunication SkillsProblem SolvingCollaboration SkillsOrganizational SkillsEmotional Intelligence

Required

Bachelor's degree or Military experience

At least two year's experience in Process or Project Management

Exceptional communication and collaboration skills - organizing & facilitating meetings, distributing follow-ups, developing slide presentations, etc

Excellent problem solving and influencing skills and the ability to cut through ambiguity to bring sense and structure to a problem and define the path forward

A quantitative approach to problem solving and a collaborative approach to implementing holistic solutions; a systems thinker

A deep focus on execution, follow-through, accountability, and results, with a forward-lean on taking proactive ownership

Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done

Exceptional organizational and documentation skills, with the ability to create structure from scratch and clearly document and communicate that structure to team and partners

A strong technical background (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

The ability to simplify the technically complex and drive well-educated decisions across partner teams

Highly tuned emotional intelligence, strong listening, and deep seated empathy for teams and partners