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Blue Cross Blue Shield of Michigan · 7 hours ago

2026 Summer Intern - Service Design and Customer Experience

Detroit, MI

Internship

Onsite

Intern

Start in 2026 Summer

Blue Cross Blue Shield of Michigan is seeking interns for their Internship Program designed to enhance the skills of young professionals in the health insurance industry. Interns will gain hands-on experience while working on meaningful projects and networking with employees, focusing on improving member experience and service design.

Health CareHealth Insurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions

Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization

Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research

Analyze business goals, objectives, and needs within the organization

Participate in networking events with BCBSM leaders and other interns

Engage in volunteer activities/community outreach to build knowledge of our communities and customers

Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.)

Assessing voice of the customer data to identify what is working or not working across the member experience across all stages and steps of the member journey

Assessing member interactions across touchpoints and channels to identify opportunities for improvement by either redesigning or reconfiguring the interactions

Assessing the back office and operational supports and barriers to the member experience

Documenting and developing current state and future state service maps and blueprints

Prototyping conceptual solutions and concepts to help validate with members and stakeholders to ensure success. Prototypes may be visual illustrations to help demonstrate changes to the process, channels or touchpoints

Identifying and developing – when needed – standards, guidelines and job aids that will inform and support the hand off to business and operational areas for implementation across the enterprise

Supporting the maintenance and editing of the SharePoint plain language and do not use list glossary

Qualification

Analytical skillsMicrosoft Office proficiencyCommunication skillsSharePoint familiarityOrganizational skillsTeamworkEmpathyPrototypingVisualizing service mapsInterpersonal skills

Required

Current undergraduate or graduate student with a 3.0 GPA or higher required

Interns must be enrolled in a college/university or a Master's/PhD program for the duration of the internship

Effective verbal, written communication and interpersonal skills

Strong analytical skills with the ability to work independently and as a member of a team

Excellent organizational skills to deal with multiple projects and priorities

Responsible for maintaining confidential information to the highest degree

Proficient in Microsoft Office suites and applicable BCBSM systems

Ability to develop and maintain effective working relationships

Preferred

Rising junior, or rising senior in 4-year university degree

Majoring in Systems Engineering, Organizational and operational dynamics, human factors and interactions design, service design, or related subjects

Ability to think empathetically: What do we want the members to know? What do we want the members to do?

Ability to describe and visualize service maps that document the interactions, flow, and inter-dependences between member interaction's and supporting back off processes

Familiarity with SharePoint, Figma, Miro, Mural and other similar tools

Ability to work in SharePoint, editing, publishing, programming

Company

Blue Cross Blue Shield of Michigan

Glassdoor3.9

We commit to being our members’ trusted partner by providing affordable, innovative products that improve their care and health.

Founded in 1929

Detroit, Michigan, USA

5001-10000 employees

http://www.bcbsm.com/

H1B Sponsorship

Blue Cross Blue Shield of Michigan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (66)

2024 (49)

2023 (38)

2022 (58)

2021 (74)

2020 (60)