Surpass Behavioral Health · 2 months ago
IT Travel Technician
CSI Plano TX
Full-time
Hybrid
New Grad, Entry Level
$60K/yr - $80K/yrCSI Pharmacy is a rapidly growing national Specialty Pharmacy on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses. The IT Travel Technician is responsible for providing technical support, managing IT assets, and overseeing remote IT projects within a clinical office environment, with a focus on desktop support and helpdesk tasks.
Health CareMental HealthTherapeutics
Responsibilities
Installs, upgrades, configures, maintains, and troubleshoots end-user hardware and software to ensure required desktop service levels
Ensures accurate tracking of hardware through Asset Management procedures
Collaborates with the IT Department Managers for Asset ordering
Performs onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users, recommending and implementing corrective solutions, as needed
Supports accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes
Collaborates with IT Department Managers to identify any ongoing issues or ticketing trends with assets
Primary contact for all site based IT projects and troubleshooting
Adheres to all IT Service Management policies and process areas
Contributes to continual service improvement in all aspects of IT support function
Consistently represents the company in a professional manner
Provides high level of “customer service” for all company staff
Adheres to the Company’s compliance requirements as stated in the company handbook and all other related policies
Performs other duties and responsibilities as assigned
Maintain documentation for IT processes, asset records, and user guides
Support IT projects, such as system upgrades or office relocations, as assigned
Provide basic training to employees on the use of IT systems and tools
Collaborate with vendors for equipment repairs, warranty claims, or procurement needs
Qualification
Required
High school diploma or equivalent; associate's or bachelor's degree in IT, project management, or related field preferred
Prior help desk experience
Initiative to learn and understand process/workflow
Excellent troubleshooting skills
Excellent customer service skills
Excellent phone etiquette
Must possess the ability to multi-task and frequently change direction
Company
Surpass Behavioral Health
Surpass Behavioral Health offers ABA therapy for children and teens with autism, focusing on impactful, tailored programs.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Byrdsong
Founder and CEO
Company data provided by crunchbase