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Redwood Credit Union · 2 weeks ago

Member Service Center Representative (Call Center)

Santa Rosa, California

Part-time

Onsite

Entry Level

$23/hr - $31/hr

2+ years exp

Redwood Credit Union is seeking a Part Time Member Service Center Representative to provide outstanding Member Service in a Call Center environment. The role involves handling various Member Service duties including teller transactions, opening new accounts, and cross-selling products and services.

Finance

Growth Opportunities

No H1B

Responsibilities

Answer the telephone within established performance and service guidelines

Complete phone transactions accurately and efficiently

Disseminate and provide education of lending, CUSO and membership information to callers

Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance

Provide basic level technical support of our online and Mobile banking platforms

Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards

Attain individual and departmental goals and objectives as established in the MSC performance standards

Cross-sells Credit Union products and services

Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures

Post and balance daily work and maintain proper documentation

Utilize online manuals and knowledge repository as a resource

Complete departmental and back-office tasks as assigned including typing routine letters and/or documents

Compile data and complete work related to departmental reports

Maintain files, post records, make and check routine calculations

Perform all functions in a security conscientious manner

Qualification

Member service skillsCross-selling productsCall center experienceMathematical computationsTyping 40 wpmWindows environmentEffective communicationRelationship building

Required

Experience working in a Call Center Environment

Strong focus on providing outstanding Member Service

Knowledge of modern office methods, practices and procedures

Skilled in operations of personal computer with Internet and Intranet access in a Windows environment

Demonstrated Member service skills

Ability to cross-sell products and services to meet Member needs

Ability to make mathematical computations

Ability to type 40 words per minute

Ability to communicate effectively both verbally and in writing

Ability to establish and maintain effective working relationships with a diverse group of people

Must be able to work on Saturdays

Combination of education and experience equivalent to a high school diploma or closely related field and two years call center, retail or clerical experience in a customer service environment

Benefits

Competitive medical, dental, and vision insurance, mental health offerings

Employee performance incentive plan

Salary Advancement– Merit increase based on performance

401(k) program with employer match

Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

RCU employees are eligible for a 1% discount on all recreational or boat loan products

2% discount off Visas and LOC Loans through RCU

0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

0% interest on garment, fitness, or home office equipment loan of up to $500

100% financing for employee purchased homes!