Housecall Pro · 1 day ago
Staff Software Engineer, Platform Reliability
United States
Full-time
Remote
Senior Level, Lead/Staff
$136K/yr - $170K/yr
6+ years expHousecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. They are seeking a Staff Software Engineer for the Site Reliability Engineering team, whose main responsibility is to enhance the reliability, performance, and resilience of production systems through better coding and design practices. The role involves collaborating with feature teams to debug complex issues and implement improvements for more reliable systems.
AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware
Responsibilities
Dive into service codebases to understand how implementation details, data access patterns, and architectural choices affect production behavior
Use metrics, logs, traces, and database telemetry to trace production issues back to specific code paths, queries, or design decisions
Partner with feature teams to debug complex reliability and performance issues, proposing concrete code changes and architectural improvements
Suggest and help implement improvements such as safer concurrency models, more efficient algorithms, better resource usage, and clearer service boundaries
Help teams adopt resilient coding patterns, including retries with backoff, circuit breakers, bulkheads, idempotency, and graceful degradation
Lead or contribute to post-incident reviews, translating operational failures into actionable engineering improvements
Design and evolve observability tooling that makes it easier for engineers to reason about code-level behavior in production
Review service and database interaction patterns to reduce latency, contention, and unnecessary load
Collaborate on database-related improvements, including schema design, query optimization, migration strategies, and scaling approaches
Contribute to reliability standards such as SLOs, service readiness expectations, and reliability scorecards
Mentor engineers by modeling strong debugging practices, thoughtful system design, and ownership of production software
Qualification
Required
6–9+ years of experience as a Software Engineer, with significant exposure to operating production systems
Strong proficiency in reading, debugging, and improving large backend codebases
Experience building and operating distributed systems or service-oriented architectures
Solid understanding of performance engineering, failure modes, and reliability fundamentals at the code and system level
Hands-on experience with observability tools (metrics, logging, tracing) and using them to diagnose code-level issues
Experience working with relational databases (e.g., MySQL, PostgreSQL), including query optimization and schema design
Strong knowledge of Kubernetes, container orchestration, and cloud-native runtime environments
Experience participating in incident response and production on-call rotations
Strong communication skills and the ability to work collaboratively with feature teams on shared codebases
Preferred
A strong identity as a software engineer who enjoys understanding how systems behave in the real world
Ability to connect high-level production symptoms to low-level implementation details
Comfort giving concrete, actionable feedback on code and architectural design
A curiosity-driven approach to debugging complex systems and uncovering root causes
An SLO-oriented mindset that prioritizes user impact and measurable reliability outcomes
Bias toward durable code and design improvements over configuration-only fixes
Empathy for feature teams and a collaborative approach to driving change
Passion for building systems that are understandable, observable, and resilient under failure
Benefits
Medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
Self Managed PTO
Flexible work hours
MacBook (or PC if you prefer!) + Setup Fee ($500)
Health care insurance (medical, dental, vision, disability)
Employee assistance program
401(K)
Flexible time off
Paid parental leave
Tech reimbursement
Other company benefits
Company
Housecall Pro
Housecall Pro is a developer of a mobile software platform used to connect back-end business operations and homeowners.
1001-5000 employees
H1B Sponsorship
Housecall Pro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageTotal Funding
$175.05MKey Investors
PermiraVista Credit PartnersAkkadian Ventures
2022-06-23Series D· $65M
2022-06-23Debt Financing· $60M
2020-11-04Secondary Market
Leadership Team
Ian Heidt
Chief AI Officer & Co-founder
Roland Ligtenberg
Co-Founder, SVP Growth & Innovation
Recent News
vcnewsdaily.com
2026-01-13
General Catalyst
2026-01-05
Company data provided by crunchbase