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Public Consulting Group · 10 hours ago

Operations Analyst 2

United States

Full-time

Remote

Entry, Mid Level

$47K/yr - $91K/yr

2+ years exp

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Operations Analyst 2 role focuses on supporting training needs for School-Based Services, developing training content, and collaborating with internal stakeholders to enhance program knowledge and client service. The successful candidate will manage client requests, analyze data, and document processes to ensure quality support and improvements.

ConsultingManagement ConsultingService Industry

No H1B

Responsibilities

Manages client customer service requests via email and telephone regarding PCG systems, time studies, cost reports, and related processes and respond in a timely and professional manner. Produces monthly and quarterly reports based on systems data to meet client and team deliverables

Coordinates with client contacts and business team to collect roster data and perform monthly and quarterly system updates related to time study processes

Analyzes monthly and quarter time study results and responses in accordance with project procedures

Communicates effectively with clients and team members to provide information and assistance relative to system support and client management

Analyzes system response data in a timely manner and provide analysis to project managers for review and facilitate timely feedback to clients to ensure quality future data

Recognizes opportunities to develop and document processes and procedures including instruction sets, quality assurance test processes, and procedure manual maintenance

Performs ad hoc tasks related to various projects for a variety of project managers and staff

Qualification

Customer service supportAnalytical skillsMS Office suiteVerbal communicationWritten communicationTime managementTroubleshootingTeamworkPresentation skills

Required

2-3 years working in office or corporate environment required

Ability to provide superior customer service support via phone and email

Excellent verbal and written communication skills

Analytical skills, including the ability to analyze and organize data

Ability to manage time to meet deadlines and manage and coordinate several ongoing assignments

Ability to work independently and with a team

Ability to troubleshoot customer and system issues

Ability to effectively present information and respond to questions from project managers, clients, and other colleagues

Preferred

Bachelor's degree or higher is preferred, preferably in business, business administration, accounting, social work, public policy, or other closely related fields

Experience with MS Office suite required

Application, Call Center/Client Service Experience strongly desired