ZEDEDA · 3 weeks ago
Sr. Customer Support Engineer, Deployments - US
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $150K/yr
8+ years expZEDEDA makes edge computing effortless, open, and intrinsically secure - extending the cloud experience to the edge. The Sr. Customer Support Engineer, Deployments is responsible for ensuring successful deployments for Fortune 500 customers, developing technical relationships, and coordinating deployment activities.
Artificial Intelligence (AI)Cloud ComputingCloud Data ServicesOpen SourceSoftware
Responsibilities
Reporting to the Sr. Director, Customer Support, as Sr. CSE Deployments you are responsible for delivering frictionless and smooth deployments to our Fortune 500 customers
Deployments run over a period of 12-24 months during which you develop trusted technical relationships with our customer and also take the initiative to update documentation, write better procedures, create a video
Deployments are technically complex and will present you with technical challenges calling upon your best troubleshooting and analytical competences
Next to your technical focus you also coordinate x-functional deployment activities
You are an energetic self-starter fully committed to our customers’ success by putting yourself in our customer’s shoes and constantly striving to make sure they can use our product to the best of its and their ability, by
● Creating ecstatic customers
● Educating customers through ongoing knowledge transfers
● Ensuring frictionless deployments
● Escalation management
● On-call duties
● Radiate energy and enthusiasm
Qualification
Required
BS Computer Science, Information Technology or similar experience
8+ years experience supporting technical end-users
Excellent troubleshooting and root-cause analysis skills
Proven technical writing skills
Project management skills
Excellent communication and written skills (English)
Handling of hardware appliances and configuration of UEFI/BIOS
Linux system administration & advanced Linux troubleshooting
Management of network adapters, interfaces
Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies
Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures
Operate and troubleshoot SSH; secure tunnels
Familiar with both Type 1 and Type 2 hypervisors
Troubleshoot hypervisors, including performance
Deploy and manage Docker containers
Configuration of Azure or alternative clouds
Practical operation of Swagger
Setup and configuration of APIs such as Postman and Terraform
Preferred
Certified Kubernetes Administrator (CKA)
Python programming and Shell Scripting
Benefits
Commission
Equity
Benefits components
Company
ZEDEDA
ZEDEDA is a provider of distributed orchestration and virtualization software for Edge AI Compute.
51-200 employees
H1B Sponsorship
ZEDEDA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
Funding
Current Stage
Growth StageTotal Funding
$129.48MKey Investors
Smith Point CapitalCoast Range Capital
2025-01-16Series Unknown
2024-02-07Series C· $72M
2022-07-21Series B· $26M
Leadership Team
Said Ouissal
CEO & Founder
Recent News
2025-10-13
TechAfrica News
2025-10-13
Company data provided by crunchbase