Lightspeed DMS · 1 month ago
Help Desk Technician
South Jordan, UT
Full-time
Onsite
Entry Level
1+ years expLightspeed is a leading provider of cloud-based software for dealerships and OEMs, serving various industries. As a Help Desk Technician, you will provide first-line technical support for internal employees, assisting with hardware, software, and account-related issues while ensuring minimal disruption to business operations.
Information TechnologyManagement ConsultingOperating SystemsRecreational VehiclesSalesSoftware
No H1B
Responsibilities
Respond to incoming support requests via phone, email, and ticketing system
Diagnose and resolve Tier 1 technical issues for hardware, software, and network connectivity
Provide friendly, professional support while maintaining high customer satisfaction
Assist users with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Help users with password resets, account access issues, and basic email troubleshooting
Support users with file sharing, collaboration tools, and basic application features
Troubleshoot Windows desktop and laptop issues including software installations and updates
Support mobile device setup and basic troubleshooting for company-managed devices
Assist with printer setup, connectivity issues, and basic hardware problems
Create and manage user accounts in Entra ID (Azure AD) following established procedures
Process access requests and modify user permissions as directed
Maintain accurate documentation of user account changes
Log all support requests in the ticketing system with clear, detailed notes
Prioritize and escalate complex issues to Systems Administrators when necessary
Follow up with users to ensure issues are fully resolved and document solutions
Create and update support documentation and knowledge base articles
Document common issues and their resolutions for future reference
Contribute to internal IT procedures and best practice guides
Assist with onboarding and offboarding of employees, including equipment setup and retrieval
Maintain inventory of IT equipment and accessories
Support hardware deployment and basic configuration
Stay current with company systems, tools, and technologies
Participate in training sessions to expand technical knowledge
Seek guidance from senior IT staff to develop troubleshooting skills
Qualification
Required
1-2 years of experience in help desk, technical support, or IT support role (or equivalent education/training)
Basic understanding of Windows operating systems and common business applications
Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive)
Strong customer service skills with a patient and professional demeanor
Excellent communication skills, both written and verbal
Ability to explain technical concepts to non-technical users
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Preferred
CompTIA A+ certification
Microsoft 365 Certified: Fundamentals (MS-900)
Experience with ticketing systems (ServiceNow, Jira Service Desk, Zendesk, etc.)
Basic knowledge of Active Directory or Entra ID (Azure AD)
Familiarity with remote support tools
Associate's degree in Information Technology or related field
Company
Lightspeed DMS
THE DEALERSHIP MANAGEMENT SOLUTION FOR HARD‑WORKING DEALERSHIPS For nearly 40 years, Lightspeed has collaborated with dealerships, creating industry-specific software solutions to streamline the way you work.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Anthony Bastone, M.B.A.
Chief Financial Officer
Joe Battle
Global Talent Partner
Recent News
2025-04-05
StreetInsider.com
2025-03-27
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