USAJOBS · 1 month ago
Health Technician (Telehealth Clinical)
South Jordan, Utah, USA
Full-time
Onsite
Entry Level
$40K/yr - $58K/yr
1+ years expThe Veterans Health Administration (VHA) supports the provision of patient care using telehealth technologies which increase a Veteran's access to care and support a Veteran's self-management. The Health Technician - Telehealth Clinical serves in a generalist role to support and manage telehealth operations including providing technical support to end-users and scheduling telehealth appointments.
ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Prepare the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
Serve as a tele-presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
Serve as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines
Take measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures
Complete standardized clinical questionnaires and templates within scope of training and applicable guidelines
Ensure that patient privacy is protected by complying with all information security and patient privacy regulations
Receive and scheduling requests for simple and complex intra-facility, and interfacility telehealth appointments using an electronic resource-based scheduling system
Screen patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
Monitor and maintain schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
Provide patient education via approved materials
Support the Veteran in completing patient satisfaction surveys
Communicate effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
Configure, install, troubleshoot, clean, and perform minor routine maintenance of assigned telehealth technology
Ensure assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary
Provide established education and training to Veterans, staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies
Maintain knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation
Maintain regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues
Arrange and complete test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies
Ensure information and resources are maintained for local and remote telehealth providers so they can effectively execute contingency and emergency plans
Qualification
Required
Must be a U.S. Citizen to apply for this job
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment
Selective Service Registration is required for males born after 12/31/1959
Must be proficient in written and spoken English
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Must have one year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
OR Have four academic years above high school leading to a bachelor's degree with courses related to the occupation
OR Have an equivalent combination of experience and education
Must have comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
Ability to read, interpret, and apply complex written instructions
Knowledge of general clinical policies and procedures in a healthcare environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
Benefits
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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