Spring Health · 1 month ago
Principal Customer Success Manager
United States
Full-time
Remote
Lead/Staff
$160K/yr - $200K/yr
10+ years expSpring Health is on a mission to revolutionize mental healthcare by removing barriers to access. They are seeking a Principal Customer Success Manager to manage their largest payer customer, focusing on relationship management, retention, and growth initiatives.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer
Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth
Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics
Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include:
Timely action plans and account planning
Engagement communication ideation, strategy & execution
Ongoing reporting and insights to deliver data-driven recommendations
Business review creation and presentation to senior executives
Spearhead cross-functional initiatives to present key customer feedback and process improvements
Drive variable revenue through targeted engagement strategies
Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations
Qualification
Required
Bachelor's degree or higher preferred
10-15 years of experience in account management/customer success/healthcare management, preferably with National Accounts/Jumbo Payer Customers
Extensive experience managing and expanding relationships with national and regional health plans; proven ability to influence executives and key business stakeholders
Demonstrated success achieving renewal, upsell, and revenue growth targets within jumbo accounts
Experience in upselling and retaining customers to drive additional revenue (recurring and variable)
Exceptional project management skills and organization
Innate ability to thrive in fast-paced environments
Outstanding communication skills with a thoughtful and collaborative approach to relationships
Humility, resourcefulness, directness, ambition, professionalism
Proven ability to question, probe, and challenge partners to ensure their ultimate needs are met
A deep passion for transforming the U.S. healthcare system, especially mental health
Willing and able to travel as necessary (10-15%)
Preferred
Previous exposure to the complexities and challenges in US healthcare
Demonstrated passion for, and understanding of, mental illness and the broader U.S. healthcare system
Experience using data visualization techniques to present key findings
Experience with member communication strategies
Proven track record of portfolio retention and growth across national and regional health plans
Extensive experience working cross-functionally with sales, finance, legal, marketing, operations, product, and engineering teams
Benefits
Health, Dental, Vision benefits start on your first day at Spring.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Leadership Team
April Koh
Co-Founder & CEO
Adam Chekroud
Co-Founder, President
Recent News
Behavioral Health Business
2025-12-12
Company data provided by crunchbase