Aurora · 6 hours ago
Remote Assistance Specialist
United States
Full-time
Remote
Entry Level
$27/hr - $39/hr
5+ years expAurora is dedicated to delivering the benefits of self-driving technology safely and broadly. The Remote Assistance Specialist will monitor and resolve requests from fleet vehicles, ensuring safe operations and providing feedback to engineers.
AutomotiveAutonomous VehiclesElectric VehicleTransportation
Responsibilities
Respond to and resolve in a timely manner a variety of trigger requests from the autonomous vehicle
Safely send remote commands to autonomous vehicles for on road and closed course testing
Log real time feedback regarding autonomy and platform performance during testing, to be delivered to engineers
Triage and review of remote assist workflows that are key to performance metrics and compliance
Escalate operational blockers with suggested solutions
Demonstrate positive impact at Aurora by working on cross-functional projects as time permits
Maintain up to date knowledge of how our self-driving technology works. Understand daily software and operational changes
Work toward quantitative and qualitative goals that impact all of Vehicle Operations and Aurora
Interact with the public as an ambassador for Aurora
Qualification
Required
Ability to constantly focus on a laptop monitoring proprietary tooling to aid autonomous vehicle operations
Excellent communication skills, both written and verbal
Keen attention to detail
Ability to prioritize and make strategic decisions proactively
Consistent focus on safety
Ability to think critically
Willingness to learn every day
Valid U.S. driver's license with at least 5 years of driving history and a clean driving record, validated by MVR check
Must pass initial and random drug and alcohol screenings
100% in office with the ability to travel as needed
Available to work day or night shifts
Ability to work early mornings or late nights, on rotating shifts
Ability to work regular overtime and some weekends
Preferred
Experience in operations, technology, customer service, or automotive field
Proficient in G-Suite
Command line interface experience
Interest and aptitude for technology tools - apps, gaming, adobe creative suite, etc
Experience working in a collaborative environment - team player
Benefits
Annual bonus
Equity compensation
Benefits
Company
Aurora
Aurora is building self-driving technology to operate multiple vehicle types, from freight-hauling trucks to ride-hailing passenger ones.
1001-5000 employees
H1B Sponsorship
Aurora has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (54)
2023 (94)
2022 (77)
2021 (38)
2020 (51)
Funding
Current Stage
Public CompanyTotal Funding
$4.19BKey Investors
UberSequoia Capital
2024-08-01Post Ipo Equity· $483M
2023-07-19Post Ipo Equity· $820M
2021-11-04Post Ipo Equity· $1.8B
Leadership Team
Chris Urmson
CEO and co-founder
Sterling Anderson
Co-Founder & CPO
Recent News
2025-12-24
Company data provided by crunchbase