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BNY · 1 day ago

Client Operations Analyst (contract)

New York, NY

Contract

Hybrid

Senior Level

$32.75/hr - $40.95/hr

5+ years exp

BNY is a leading global financial services company that empowers employees to grow and succeed. They are seeking a Client Service Operations Analyst to support day-to-day operations across commercial paper settlements, funds transfers, and security settlements, focusing on exception management and client issue resolution.

Financial Services

Responsibilities

Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring accuracy, adherence to market cutoffs, and compliance with procedures

Monitor, investigate, and resolve breaks, exceptions, and inquiries across cash, securities, and commercial paper workflows; perform daily reconciliations and maintain audit trails

Manage internal and external client inquiries, provide clear and professional communication, and proactively follow up on issues to resolution

Ensure adherence to operational risk and control frameworks, maintain evidence of key controls, and support audit requirements

Partner with Operations, Client Service, Risk/Compliance, and Technology teams to resolve complex issues, support onboarding, and implement remediation plans

Prepare procedural documentation, metrics, and reporting; support testing for system enhancements, operational changes, and BCP exercises

Qualification

Commercial paper settlementsFunds transfersSecurity settlementsExcel skillsException managementClient service experienceRisk mindsetProcess improvementAttention to detail