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Copart · 3 weeks ago

Call for Release - Customer Service Representative (Great Lakes) Remote

United States

Full-time

Remote

Entry Level

$16.04/hr - $22/hr

1+ years exp

Copart is a technology leader and the premier online vehicle auction platform globally. They are seeking a detail-oriented and professional Customer Service Representative to join their remote team, responsible for coordinating vehicle releases and providing outstanding customer service in a fast-paced environment.

AutomotiveE-CommerceOnline AuctionsShipping

No H1B

Responsibilities

Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization

Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal

Use the “DeCode This” tool to search VINs and gather the necessary vehicle information

Stay organized by keeping accurate notes in the system about each vehicle and all interactions

Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily

Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate

Follow all Copart policies and guidelines to ensure quality and consistency in your work

Help out with other tasks or assist teammates as needed

Perform other duties as assigned by management

Qualification

Customer service experienceMicrosoft Office SuiteTyping speed 45 WPMBilingual skillsMultitasking abilityGreat communication skillsAttention to detailProblem-solving skills