Pediatric Patient Service Representative jobs in United States
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Trillium Health · 1 month ago

Pediatric Patient Service Representative

positionRochester, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$20/hr - $28/hr
date1+ years exp

Trillium Health is focused on providing inclusive healthcare services, and they are seeking a Patient Service Representative to enhance the patient experience. The role involves managing front desk operations, scheduling, and supporting clinic activities while ensuring a professional and respectful environment for patients.

Health CareHigher EducationMedicalPharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for patients, providing a welcoming and professional experience
Schedule appointments and manage patient information using the EMR system
Answer and route phone calls; initiate triage requests when appropriate
Check patients in and out, verify insurance, and process payments
Maintain accurate medical records and manage incoming/outgoing documentation
Support providers with administrative tasks and schedule adjustments
Uphold confidentiality and demonstrate respect for diversity and inclusion
Participate in quality improvement and compliance activities

Qualification

Customer serviceEMR systems proficiencyBilingual in SpanishOrganizational skillsCultural sensitivityCommunication skillsTeam-oriented

Required

Excellent customer service and communication skills
Ability to speak, read, and understand English fluently
Proficiency with electronic medical record (EMR) systems
Strong organizational skills and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Comfortable handling sensitive information with discretion
Team-oriented with a collaborative mindset
Commitment to inclusiveness and cultural sensitivity
Minimum of a high school diploma or equivalent (GED) required
1–3 years of experience working in a medical office or clinic setting required

Preferred

Medical Office Assistant Certification or other related education preferred
Familiarity with electronic medical record (EMR) systems, with EPIC experience strongly preferred
Bilingual skills in Spanish preferred

Company

Trillium Health

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Trillium Health is a community health center offers health care, specialty HIV medical care.
dateFounded in 1983
location
Rochester, New York, USA
people-size201-500 employees
web-link
https://www.trilliumhealth.org/

H1B Sponsorship

Trillium Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$4M
Key Investors
Health Resources and Services Administration
2024-11-25Grant· $3M
2024-02-26Grant· $1M

Leadership Team

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Jason Barnecut-Kearns
President & CEO
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Recent News

Rochester Business Journal
Local leaders see opportunities on the 2026 horizon
2026-01-04
Rochester Business Journal
Rochester leaders reflect on 2025 challenges and change
2025-12-27
Rochester Business Journal
Longtime Trillium Health leader stepping down
2025-10-03
Company data provided by crunchbase