Redirect Health · 2 weeks ago
Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family
Phoenix, AZ
Full-time
Onsite
Entry, Mid Level
$60K/yr - $70K/yr
2+ years expRedirect Health is dedicated to making healthcare affordable for small businesses and individuals. The Business Analyst role focuses on transforming Customer Success data into actionable insights to enhance client retention and operational efficiency.
Hospital & Health Care
Responsibilities
Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes
Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making
Own: Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams
Support: Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities
Collaborate with: Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams
Improve: Retention predictability, operational efficiency, and visibility into client and member health
Advocate for: Clear, accurate, and usable data that supports Customer Success teams and their stakeholders
Qualification
Required
Brings relevant experience in business analysis, operations, data analytics, or customer success (2–4+ years)
Communicates clearly and with empathy (strong communication and documentation skills)
Takes ownership and follows through
Enjoys simplifying complex problems (strong analytical capabilities, process design, and workflow optimization experience)
Works well across teams and roles (experience partnering cross-functionally in a fast-paced environment)
Cares deeply about helping people (supports Customer Success teams with decision-ready insights that improve outcomes)
Preferred
Experience with CRM systems such as HubSpot
Experience with analytics tools like Power BI or Tableau
Benefits
$0 monthly premiums
$0 to add your spouse or children
$0 deductibles (we reimburse them)
$0 out-of-pocket maximums
Dental & Vision insurance
Paid time off & sick time
401(k) access
Company
Redirect Health
Redirect Health is transforming the way small and medium-sized businesses approach healthcare.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
David Berg
CEO and Co-Founder
Paul Johnson
Ceo And Founder
Company data provided by crunchbase