Vogelsang USA ยท 3 weeks ago
IT Support Technician (End User Support)
Ravenna, OH
Full-time
Onsite
New Grad, Entry LevelVogelsang USA is a leading manufacturer of high-performance rotary lobe pumps and related solutions for wastewater sectors. They are seeking an Onsite IT Support Technician to provide hands-on support for end-user devices and basic network connectivity, ensuring efficient operations at their North Canton, OH location.
Machinery
Responsibilities
Provide onsite support for end-user devices (desktops/laptops, peripherals, mobile devices)
Support Microsoft environment: Windows 11, Outlook, Teams, and standard Office apps
Perform Windows 11 imaging / re-imaging, device provisioning, and basic workstation lifecycle tasks
Configure and support iPhones and MDM workflows (e.g., Intune)
Use remote support tools (e.g., TeamViewer) as needed
Support Active Directory tasks (password resets, user/group access requests as authorized)
Troubleshoot basic network issues (TCP/IP, Wi-Fi, VPN connectivity, printer/network access)
Support local and network printers, including thermal printers used in operations
Support handheld scanners and related plant-floor devices
Support video conferencing equipment and conference room setup/troubleshooting
Manage and maintain IT asset inventory (tracking, tagging, assignments, returns)
Log, track, and resolve issues through the ticketing system (ServiceNow or equivalent)
Work effectively in a plant environment, following safety and site requirements
Qualification
Required
Experience providing hands-on end user / desktop support in an onsite environment
Working knowledge of: Windows 10/11 (strong preference for Windows 11)
Microsoft 365 apps (Outlook/Teams)
Printer troubleshooting (local + network)
Basic networking (TCP/IP, Wi-Fi, VPN)
Ticketing systems (ServiceNow exposure preferred)
Strong customer service mindset and professional communication skills
Ability to multitask, prioritize, and follow through reliable
Technical college diploma or equivalent experience in IT-related field
CompTIA A+ (preferred) or willingness to obtain
Preferred
Intune (Endpoint Manager) experience (device enrollment, policy awareness)
Active Directory experience (basic account/admin tasks within policy)
Prior IT support experience in a manufacturing/plant environment
OEM certifications (Dell/HP/Lenovo/Lexmark/IBM) are a plus
Benefits
Competitive compensation and benefits.
A collaborative, team-oriented environment.
Opportunities for professional growth within a fast-expanding organization.
The chance to contribute to a company known for engineering excellence and exceptional customer service.
Company
Vogelsang USA
Understanding the needs of our customers, collaborative thinking and continuous development of new ideas.
Founded in 1929
501-1000 employees
H1B Sponsorship
Vogelsang USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageCompany data provided by crunchbase