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Insurance Institute for Business & Home Safety - IBHS · 4 weeks ago

FORTIFIED Compliance Auditing Intern

Tampa, FL

Internship

Onsite

Intern

Start in 2026 Summer

The Insurance Institute for Business & Home Safety (IBHS) is seeking interns to join their team this summer. The role involves evaluating the compliance of the FORTIFIED provider network through a structured program, including making mystery customer calls and analyzing the results to improve service quality.

FinanceFinancial ServicesInsurance

Responsibilities

Evaluate the consistency, professionalism, and ethics of the FORTIFIED provider network through a structured 'secret shopper' compliance program

Using an approved script, the intern places mystery customer calls to a cross-section of evaluators, roofing contractors, builders, and designers

Calls Validate Whether Providers follow appropriate talking points, clearly explain FORTIFIED levels, provide accurate inspection/verification expectations, uphold the Code of Ethics, and offer fair, transparent consumer guidance

The intern logs responses, scores compliance, and identifies opportunities for quality improvement

Key Deliverables include a call-log database (minimum ~150–200 calls), compliance scorecard for each provider, thematic analysis identifying misunderstandings, process gaps, training needs, regional inconsistencies, and provider communication templates recommending corrective messages, if needed, and an executive-level summary report with recommendations for network coaching, program quality improvements, and updates to agreements/standards, if warranted

Qualification

Data entryQualitative researchProfessional communicationEthical evaluationObjective evaluation skills

Required

Evaluate the consistency, professionalism, and ethics of the FORTIFIED provider network through a structured 'secret shopper' compliance program

Using an approved script, the intern places mystery customer calls to a cross-section of evaluators, roofing contractors, builders, and designers

Calls validate whether providers follow appropriate talking points, clearly explain FORTIFIED levels, provide accurate inspection/verification expectations, uphold the Code of Ethics, and offer fair, transparent consumer guidance

The intern logs responses, scores compliance, and identifies opportunities for quality improvement

Key deliverables include a call-log database (minimum ~150–200 calls), compliance scorecard for each provider, thematic analysis identifying misunderstandings, process gaps, training needs, regional inconsistencies, provider communication templates recommending corrective messages, and an executive-level summary report with recommendations for network coaching, program quality improvements, and updates to agreements/standards, if warranted

Skill development for intern includes professional communication, ethical evaluation, data entry + analysis, qualitative research, and objective evaluation skills

Applicants should be authorized to work in the US

All positions are located on site, five days/week at the named location

This is approximately a 10-week program working 40 hours/week

Ability to commute/relocate to Tampa, FL reliably