IntelliDyne, LLC · 18 hours ago
Deskside Technician - Tier 2
Falls Church, VA
Full-time
Onsite
Mid Level
4+ years expIntelliDyne, LLC empowers government organizations through quality IT solutions and has earned a Top Workplace designation. They are seeking a Tier 2 Deskside Technician to provide technical support to clients, resolve hardware and software issues, and ensure effective communication and training for users.
ConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Daily client interface
Representing IntelliDyne and its interests in all client engagements
Addressing and correcting any hardware, software or connection issue
Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software
Resolving problems through customer education, training and direct assistance
Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed
Responding and correcting formatting for printing and all other peripheral issues as they arise
Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems
Qualification
Required
DOD 8570 IAT Level ll, or lll certification required: example Security+ CE
Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience
Minimum of 4 years of enterprise experience in commercial or government environment
Must have an active DOD Public Trust or higher
Familiar with all standard MS Office software systems and MS Project
Possess knowledge of workstation administration and management including imaging
Basic network support experience to include account administration in active directory environment
Excellent analytical, oral and written communication, presentation, and problem-solving skills
Ability to gain internal support and to operate independently without supervision
Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers
Preferred
ITIL Foundations v4 desired
Knowledge of Remedy, ServiceNow or other trouble ticket software
Benefits
Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options
Company
IntelliDyne, LLC
IntelliDyne is a management consulting company offering cyber security, cloud computing, and mobile computing services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.25MKey Investors
Mission Daybreak
2022-09-19Grant· $0.25M
Leadership Team
Robert Grey
Founder & CEO
Todd Margules
Senior Vice President, Chief Growth Officer
Recent News
2025-09-23
Mission Daybreak
2023-04-11
IntelliDyne: Mission critical technology solutions
2023-04-11
Company data provided by crunchbase