ShawnTech Communications, Inc · 2 weeks ago
Tablet Administrator
Youngstown, OH
Full-time
Onsite
New Grad, Entry LevelShawnTech Communications, Inc is seeking a Tablet Administrator to oversee the maintenance and management of inmate tablets. The role involves site visits, inventory tracking, troubleshooting issues, and ensuring compliance with internal processes and timelines.
Information TechnologyTelecommunications
Responsibilities
Visit the assigned site per workday to ensure all assigned sites are visited once per week
While on-site evaluate each reported broken tablet and process for RMA
Track and distribute inventory of inmate tablets at each assigned site
Provide tablet and equipment tracking reports to daily to the FSM
Inspect all inmate tablets and open trouble tickets for any issues (equipment alarms, outages, etc.)
Work with production team to ensure all broken equipment is returned and received within allotted timeframes
Distribute spare equipment as needed
Perform limited repair/fix on inmates’ tablets
Check with point of contact and kites and grievances mailbox for inmate complaints about the inmate systems; research and respond to complaints the same day as received or escalate complaints so that problems are resolved in a timely manner
Utilize trouble ticket database to view/maintain all facility information, number of inmates, number of inmate tablets and any information that would be useful in troubleshooting inmate system issues
Manage all day-to-day support functions for the tablet program including minor maintenance of tablets, ensuring all applications on the tablets are functioning properly, and maintaining a daily accurate listing of tablets issued, tablets on the shelf, tablets requiring repair and return
Other related duties as assigned
Qualification
Required
Some technical experience required
Knowledge in the use of hand tools
Basic computer skills for setup/troubleshooting
Must have valid driver license with acceptable driving record
Must have a vehicle in good running condition
Ability to pass a thorough background checks required by ShawnTech Communications, Inc. and the client
Must be a self-starter that can work independently and follow directions
Ability to work in a correctional environment with possible interaction with inmates
Must have good communication skills; able to work independently at multiple sites
Other qualifications as necessary
Company
ShawnTech Communications, Inc
ShawnTech Communications is a telecommunications company providing communication services and solutions.
Founded in 1986
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase