Apply on Employer Site

Universal Avionics · 2 weeks ago

IT Support Specialist Intern

Tucson, AZ

Internship

Onsite

Intern

Universal Avionics is a leading manufacturer of innovative avionics solutions that enhance aviation safety and operational efficiency. They are seeking an IT Support Specialist Intern to resolve computer users' issues by troubleshooting hardware and software problems, managing service requests, and providing end-user training assistance.

AerospaceAutomotiveIndustrial ManufacturingManufacturingWearables

Hiring Manager

Kaelin P.

Responsibilities

Answers, evaluates, and prioritizes service requests received via an IT ticketing system to address user issues related to desktop PC, software, desk phones, cell phones, printers, copiers, faxes and other desktop devices

Performs diagnostics with users to collect information about problems and to determine the source of errors

Isolates performance and usability issues to determine the cause of hardware or software malfunctions

Logs and tracks issues; maintains history records and related problem documentation

Contacts software and hardware vendors via voice or online systems to research problem and determine recommended solutions

Evaluates software and hardware to determine whether product will be an effective tool for employees

Brainstorms with team members to resolve more complex problems and escalates difficult issues for more technical assistance

Performs initial program load and user-specific setup for standard desktop applications

Troubleshoots PC hardware and software problems and identifies, categorizes, and resolves PC hardware and software application problems

Coordinates preventative maintenance and vendor services as necessary

Participates in creation and maintenance of IT standards and procedures

Maintains accuracy of help desk database

Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills

Ensures timely resolution/referral of user problems by documenting the impact to the user and by assigning an appropriate priority and resolution goal

Performs data restoration relating to desktop PCs, PDAs, phones, and other desktop PC-related equipment

Assists with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services

Tests and deploys new software and procedures, installation, conversion and upgrade activities

Provides end-user training assistance for standard hardware and software systems

Provides user administration on server domains for users

Resolves remote access issues, printing issues, and networks connectivity issues

Qualification

TroubleshootingTechnical SupportSoftware EvaluationHelp Desk Database ManagementServer ManagementCustomer ServiceDependabilityProfessionalismProblem SolvingInterpersonal SkillsOral CommunicationWritten CommunicationAdaptability

Required

Learning towards associate degree (A. A.) or equivalent from two-year college or technical school; preferably in the computer hardware / software area