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Gazelle Sports · 2 weeks ago

Assistant Manager-Community Engagement

Kalamazoo, MI

Full-time

Onsite

Mid Level

3+ years exp

Gazelle Sports is a Michigan-based run specialty and active lifestyle retailer dedicated to inspiring movement through exceptional experiences. The Assistant Manager - Community Engagement will lead community engagement initiatives, manage partnerships, and ensure operational standards to drive traffic and sales at the Grand Rapids store.

Lifestyle

Responsibilities

Model and lead customer and team member experience that supports Gazelle Sports core values

Recruits, interviews, hires, and trains new team members to meet performance and cultural-add expectations

Conduct timely, well-documented performance reviews that provide clear, actionable feedback and establish accountability for improvement and growth

Ensure team members are adhering to all Gazelle Sports policies and procedures

Consistently coach, mentor and develop team members through regular check-ins, real-time feedback, and documented action plans to ensure delivery of an exceptional customer experience

Train, develop and hold Community Leads accountable for executing an exceptional experience in the community, ensuring they meet performance expectations and operational standards

Supports delivery of results against individual store annual budgets (sales goals, labor/wages, and expenses) to maximize profitability

Maintain meaningful relationships with key community partners, vendors, local businesses, and other strategic partners

Promote a diverse and inclusive environment for team members, customers, and community members

Strategize and execute business development strategies to drive sales and brand affinity with a focus on new customer acquisition

Coordinate, execute and evaluate in-store events

Manage, execute, and evaluate event sponsorships and partnerships, including:

Expos, Offsite Sales Opportunities, Demo Runs, Run Club Collaborations

Maintain consistent planning and evaluation documentation for all Community Engagement activations

Serve as Race Director for Whoville 5K

Plan, coordinate and lead execution of the event experience

Lead Girls on the Run (GOTR) - West Michigan partner in partnership with the Holland Store Manager

5K Celebration Sponsorship

GOTR seasonal partnership fulfillment (in-store events, coupons, etc…)

Qualification

Community engagementEvent planningGrassroots marketingRetail experienceLeadership skillsCustomer service skillsCommunication skillsProblem solvingAttention to detailCollaboration

Required

Ability to communicate effectively verbally and in writing

Strong interpersonal and customer service skills

Intuitive community building and grassroots marketing skills

Attention to detail, consistency in communication and documentation

Consistency in meeting deadlines, and attention to detail

Skilled at problem solving with an ability to quickly adapt to the needs of event or activation

Strong leadership skills

Ability to prioritize tasks and to delegate when appropriate

Thrives in a high-paced environment, with an ability to calmly manage stressful situations

A strong focus on collaboration with all teams and departments across Gazelle Sports

Engagement in the running community and experience participating or volunteering with running events

High School diploma or equivalent

Flexibility and willingness to work a combination of mornings, evenings, weekends, and holidays based on the needs of the business with evening and weekend availability required

Must work a minimum of 20 scheduled sales floor hours per week