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Delta Utilities · 2 weeks ago

Analyst, Billing

New Orleans, LA

Contract

Onsite

Mid Level

3+ years exp

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. The Analyst, Billing will manage and optimize utility billing and customer account processes using Oracle Customer Cloud Service, ensuring accurate invoicing and compliance with industry regulations.

Customer ServiceEnergyNatural ResourcesOil and Gas

Responsibilities

Administer and maintain Oracle CCS, ensuring accurate billing, metering, and payment processing

Process and validate customer invoices, rate calculations, adjustments, and billing cycles

Monitor payment transactions, refunds, and reversals to ensure proper application

Reconcile daily, weekly, and monthly billing reports to detect and correct discrepancies

Investigate and resolve customer billing issues, including incorrect charges, meter reads, and payment applications

Assist with account setup, contract rates, and service changes in the Oracle CCS system

Work closely with customer service teams to provide timely billing resolutions

Ensure billing accuracy and compliance with company policies, regulatory requirements, and industry best practices

Generate and analyze billing and payment performance reports

Support internal and external audits by providing accurate billing and payment data

Collaborate with IT, regulatory and finance teams to implement system enhancements and process improvements in Oracle CCS

Participate in system testing, upgrades, and troubleshooting billing-related issues

Recommend process optimizations to improve efficiency and reduce billing errors

Qualification

Oracle Customer Cloud ServiceUtility billing systemsFinancial reconciliationExcel skillsSQLReporting toolsAnalytical skillsProcess improvementProblem-solving abilitiesAttention to detailCollaborative workCommunication skills