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Teranet Inc. · 3 weeks ago

Customer Service Specialist (Fixed Term - 1 year contract)

Portage

Full-time, Contract

Onsite

Entry Level

$24.36/hr - $32.42/hr

1+ years exp

Teranet Inc. is a global innovator in electronic services and solutions, operating one of the most advanced registration systems in the world. They are seeking a Customer Service Specialist to serve as the initial point of contact for clients, managing support duties and ensuring positive customer experiences.

ComputerConsumer ElectronicsE-Commerce

Responsibilities

Assist clients at the counter, by phone and by email. This includes but is not limited to providing support regarding online services, purchase of land titles documents, Personal Property registry, registration, and request processing

Assist clients to fill out registration requests for survivorship, address, and name changes

Ensure all Builders’ Liens have been processed prior to daily registration closing

Assist clients to set up new firms and assist with inquiries related to existing accounts. Ensure Personal Property registration information is acceptable and complete and advise the customer of additional requirements

Transcribe registration completely and with a high degree of accuracy into online service

Process and record all Personal Property user ID requests asking for clarification where necessary

Return transactions where the nature of the problem does not allow processing to continue. Communicate the reason for rejection to the client

Support the success of the team by meeting individual and team objectives on a consistent basis. Maintain Client Service SLA standards

Maintain statistics related to daily client interactions and transactions

Responsible for daily reconciliation of transactions on assigned terminal. This will include but not limited to; PCI compliance standards, entering the client account payments for deposit, daily reconciliation, and cash out

Investigate Historical / Service Requests / Task Manager and fulfill using the microfilm and records

Accurately endorse paper titles to prepare for uploading to Survey Books

Upload and maintain documents in Survey Books

Recall records from the Government Records Centre

Maintain Records management reference materials

Successfully back/front end scan registered documents, troubleshoot warnings daily

Accurately record Document Services Team (DST) services for each request fulfilled

Responsible for receiving deliveries, order supplies, retrieving Interdepartmental Mail and coordinating with service personnel (regional)

Responsible for endorsing paper titles, registering incoming mail, daily check deposit, the daily notice and title mail (WLTO)

Actively participate and contribute to continuous improvement

May be asked to perform various duties to support operational tasks, services, and projects and/or for career development purposes

Qualification

Customer serviceFinancial transaction processingMicrosoft OfficeCRM systemsBilingual (English/French)Written communicationVerbal communicationInterpersonal skillsTeam playerInitiativeDecision-making

Required

High school education or equivalent is required

1-2 years of customer service and/or administrative experience is required

Excellent written and verbal communication skills

Ability to take initiative, make decisions, and exercise sound judgment

Comfortable with ambiguity and can assess issues and problems and gather relevant information

Effective interpersonal skills are critical, including being an effective team player and providing superior customer service to the public. Treating others with respect always is critical

Preferred

Demonstrated knowledge of Microsoft Office products and knowledge of CRM or ticketing systems are an asset

Experience with or knowledge of relevant legislation is a definite asset

Experience in processing and reconciling daily financial transactions is a definite asset

Bilingual in Canadian English and French is a definite asset

Company

Teranet Inc.

Teranet is Canada’s leader in the delivery and transformation of statutory registry services, with extensive expertise in land and commercial registries.

Founded in 1991

Toronto, Ontario, CAN

501-1000 employees