Inside Higher Ed ยท 2 weeks ago
Tier 2 Technical Support Analyst
Cottleville, MO
Full-time
Onsite
Mid Level
4+ years expSt. Charles Community College is a leading two-year college in Missouri known for its innovative educational environment. They are seeking a full-time Tier 2 Technical Support Analyst to provide high-level instructional and technical support, ensuring effective operation of audio-visual equipment and assisting users with software needs.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Meets with users to determine specifications and network configurations needed for new and existing software
Provides instructional and technical support to staff, faculty, and students for computers, AV needs, printing and other miscellaneous hardware and software
Analyzes information (specifications compared to the workstations and network it will be installed on) and works with the vendor to resolve any technical issues
Deploys images and reviews special policies or permissions that need to be setup. Verifies software license information
Software installation on a network or standalone
Set-up, troubleshoots and ensures connectivity to the network by proper configuration
Record system documentation for technical procedures and/or training
Set-up and performs testing of software on new operating systems
Trainer for Tier 1 Technology Support Analysts
Provides basic audio/visual equipment maintenance
Provides media instruction for faculty, staff and community
Installs, administers, and operates all audio/visual equipment, for all video production activities related to SCC. Including projectors, recorders, data projectors, distribution amplifiers, cameras, mixer/editor; photography equipment; overhead, slide and 16mm projectors; personal computer
Manages the TV Studio and assists faculty with classroom activities, including instructional sessions with studio equipment (switcher, teleprompter, cameras, etc.)
Complies with IT procedure for reporting child pornography on SCC equipment
Qualification
Required
Associate's degree from two-year College; or four years related experience and/or training; or equivalent combination of education and experience
Experience deploying software to computers using SCCM, loading software, and basic hardware knowledge
Understanding of Microsoft Windows Server environment including Active Directory, group policies, and permissions
Experience documenting standard operating procedures, processes, and other administrative functions
Self-motivated, task oriented, focused on resolving issues, and ability to function with minimal supervision
Conceptual knowledge of network and physical security principles
Preferred
Experience with PowerShell is preferred
Technical knowledge of a Windows and Mac operating system preferred
Knowledge of Active Directory preferred
Experience with audiovisual technology; including projectors, video equipment, Smartboards and document cameras preferred
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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