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Dominion Energy · 10 hours ago

Training Specialist - DEV Customer Experience

Richmond, VA

Full-time

Hybrid

Mid Level

3+ years exp

Dominion Energy is committed to providing reliable and clean energy and is seeking a Training Specialist to enhance customer service training. This role focuses on developing and delivering training programs to ensure colleagues are prepared to deliver outstanding customer experiences.

Utilities

No H1B

Responsibilities

Responsible for classroom and web-based training

Requires knowledge and use of systematic instructional design methods such as: needs analysis, design, development, implementation and evaluation

Assists with development of training materials that meet identified training objectives and comply with established development standards

Maintain expertise as instructional technologist

Facilitate training sessions as needed

Perform other duties as requested or assigned

Qualification

Adult learning theoryInstructional designMultimedia developmentMicrosoft Office proficiencyProject managementTraining othersVerbal communicationWritten communicationProblem-solving skillsOrganizational skills

Required

3+ years directly related experience. (Note: A Master's degree will count as one year towards the experience requirement. A partial year of six months or more will be rounded up to one year of experience)

Full knowledge of adult learning theory, instructional design, technology

Excellent verbal and written communication skills

Excellent personal computer skills and proficient in Microsoft Office products

Skilled with instructional design tools, multimedia development (ex: video, audio, etc) and CBT software (Captivate, Adobe, etc.)

Strong analysis and problem-solving skills

Determine the appropriate blend of instructor-led, self-directed, and/or experiential training to be used in a given solution

Develop and maintain partnerships with stakeholders across Dominion Energy and our third-party vendor to ensure alignment in training and development content/programs and business objectives

Work with business partners and subject matter experts to identify new training and development needs

Proven organizational skills

Project management and organizational skills

Ability to train and lead others

Ability to process information and questions quickly and develop solutions

Preferred

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: Bachelor

Preferred Discipline: Education, Adult Learning

Other disciplines may be substituted for the preferred disciplines(s) listed above