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General Dynamics Information Technology · 2 days ago

Principal End User Experience Engineer - TS/SCI w/Poly

Annapolis Junction, MD

Full-time

Onsite

Senior Level, Lead/Staff

$124K/yr - $150K/yr

8+ years exp

General Dynamics Information Technology is a global technology and professional services company delivering consulting and mission services to U.S. government agencies. The role of Principal End User Experience Engineer involves leading the implementation of the 1E application, assessing user experiences, and collaborating with IT teams to enhance operational efficiency.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Lead the implementation and deployment of the 1E application across the organization's end user environment

Assess and monitor customer end user experiences using 1E to identify areas for improvement and optimize performance

Collaborate with IT teams and stakeholders to integrate 1E with existing Splunk and SCCM environments, leveraging synergies to maximize operational efficiency

Develop and implement strategies for continual service improvement and security enhancement initiatives

Utilize analytical tools and metrics to measure and report on end user experience, performance, and compliance metrics

Provide technical expertise and support for troubleshooting and resolving issues related to 1E, Splunk, and SCCM environments

Ensure compliance with IT policies, procedures, and regulatory requirements

Conduct training sessions and create documentation to educate end users and IT teams on using 1E effectively

Stay current with industry trends and emerging technologies in end user experience management and IT operations

Leverage Splunk and SCCM tools where 1E cannot perform to support complete tools cohesion from a program perspective

Utilize Splunk and SCCM tools in areas where 1E is not applicable to ensure comprehensive tool integration from a programmatic standpoint

Continuously assess end user performance through thorough analysis to identify reasons for underperformance, collaborating with service owners to develop improvement strategies and plans

Qualification

End User ExperienceUser Experience Management1E application managementCompTIA Security+ CESplunkSCCMAnalytical tools proficiencyCommunication skillsProblem-solving skills

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

8+ years of related experience

US Citizenship Required

Bachelor of Arts/Bachelor of Science

Proven experience as an End User Experience Management Lead or similar role, with expertise in deploying and managing the 1E application

Proficiency in using analytical tools and metrics to drive performance improvements and security enhancements

Ability to think innovatively and strategically to enable continual service improvement and optimize end user experiences

Preferred

Strong understanding of IT operations, including experience with Splunk and SCCM environments

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

Strong problem-solving skills and the ability to troubleshoot complex technical issues

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees