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General Dynamics Information Technology · 2 days ago

IT Monitoring Specialist, TS/SCI with Polygraph

Fort Belvoir, VA

Full-time

Onsite

Entry Level

$76K/yr - $104K/yr

1+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services. The IT Monitoring Specialist will ensure the continuous operation and performance of IT systems, monitoring and troubleshooting issues to maintain stability and availability.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor the customer’s IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability

Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions

Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations

Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner

Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations

Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness

Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles

Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues

Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems

Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities

Qualification

IT monitoringIncident responseTroubleshootingMonitoring toolsTicketing toolsNetworking protocolsServer administrationWindows ServerActive DirectorySystem logs analysisProblem-solvingCommunication skills

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

1 + years of related experience

US Citizenship Required

Help Desk Support

Monitoring Tools

Technical Support

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)

CompTIA Security+ required

Preferred

Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.)

Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions

Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services

Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively

Relevant certifications such as CompTIA Network+, CCNA, or equivalent

Benefits

Competitive salary and benefits package.

Opportunity to work with cutting-edge technologies and gain experience in a dynamic IT environment.

Continuous learning and professional development opportunities.

Collaborative and inclusive work culture.

Contribution to critical business operations and the chance to make a significant impact

Comprehensive benefits and wellness packages

401K with company match

Paid time off

Medical plan options, some with Health Savings Accounts

Dental plan options

Vision plan

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees