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Georgia System Operations Corporation · 3 months ago

IT Controls and Processes Analyst (Level I)

Tucker, GA

Full-time

Onsite

Entry Level

$69K/yr - $86K/yr

4+ years exp

Georgia System Operations Corporation is seeking an IT Controls and Processes Analyst primarily responsible for the execution and management of ITIL and ITSM processes. The role involves supporting the IT internal controls program, collaborating with IT teams, and driving continuous improvement in processes to align with organizational objectives and regulatory requirements.

Electrical DistributionEnergyNon ProfitOil and Gas

Comp. & Benefits

Responsibilities

Execute and oversee ITIL and ITSM processes, including incident management, change management, asset management, and software license management

Support the IT internal controls program by documenting controls, curating evidence, and assisting with audits and compliance requirements (e.g., SOX, NERC CIP)

Administer and maintain the ITSM application and GRC tool to support ITIL processes and the IT controls program

Maintain and review process documentation to ensure accuracy and timeliness

Produce reports and metrics to measure process performance and compliance

Identify opportunities to enhance ITIL and ITSM processes

Work closely with IT teams and business stakeholders to ensure adherence to processes and compliance standards

Qualification

ITIL processesITSM processesCompliance frameworksITSM platformsGRC toolsPowerBI dashboardsAudit processesProcess improvementMetricsCommunication skillsOrganizational skillsProblem-solving skillsRelationship building

Required

A Bachelor's degree in Computer Science, Business Administration, Information Technology, Engineering, Science, or a related field from an accredited college or university

Entry-level position requiring exposure to ITIL and ITSM processes and basic understanding of IT controls

Minimum of 4 years of relevant experience may also be considered

Assists in the execution of ITIL and ITSM processes (e.g., incident management, change management) and supports IT controls documentation with supervision

Provides basic support for ITSM and GRC tools under guidance

Strong understanding of ITIL and ITSM processes, including incident management, change management, asset management, and problem management

Knowledge of compliance frameworks such as SOX, NERC CIP, and other regulatory standards

Experience with ITSM platforms (e.g., Ivanti, ServiceNow) and GRC tools

Proficiency in configuring, maintaining, and optimizing ITSM workflows and GRC tool integrations to support ITIL processes and IT controls

Strong verbal and written communication skills

Excellent organizational and time management skills

Analytical and creative problem-solving skills

Ability to establish and maintain effective working relationships across technical and non-technical teams

Familiarity with audit processes and evidence curation

Ability to identify opportunities for process improvements and drive implementation

Proficiency in producing metrics and reports to measure process performance and compliance