Atmos Financial · 4 weeks ago
Loan Servicing Manager
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$95K/yr - $130K/yrAtmos Financial is a financial technology company focused on modern lending infrastructure for residential energy upgrades. The Loan Servicing Manager will own and scale the loan servicing function, ensuring operations are accurate and compliant while enhancing borrower experience and collaborating with lending partners.
BankingFinancial Services
Responsibilities
Own loan servicing operations across the full loan lifecycle, from funding through payoff
Oversee payment processing, statements, escrow (where applicable), payoffs, refunds, and borrower account maintenance
Ensure a consistent, high-quality borrower experience with strong operational controls
Serve as a primary operational contact for lending partners on servicing-related needs
Ensure lenders have the reporting, data, and operational support required for portfolio management, audits, and exams
Partner with underwriting and risk teams to surface servicing-driven insights—such as payment behavior, exceptions, disputes, and edge cases—to improve decisioning logic and credit policies
Ensure servicing activities comply with applicable federal, state, and local regulations
Develop, document, and maintain servicing policies, procedures, and internal controls
Support audits, examinations, and internal reviews related to servicing operations
Partner with Product and Engineering to improve servicing automation, tooling, workflows, and integrations
Translate servicing realities into clear product and underwriting requirements
Track servicing KPIs and implement continuous operational improvements
Act as a subject-matter expert for complex servicing issues and borrower escalations
Mentor and support servicing team members as volume and complexity scale
Qualification
Required
Experience in loan servicing, lending operations, or related financial services roles
Strong understanding of consumer loan lifecycles and servicing best practices
Familiarity with lending and servicing regulatory requirements
Excellent written and verbal communication skills
Comfortable operating independently in a startup or high-growth fintech environment
Preferred
Experience working directly with banks, credit unions, or other lending partners
Exposure to underwriting, credit risk, or loan decisioning workflows
Fintech or startup experience
Experience drafting policies, procedures, and supporting audits or regulatory exams
Background in finance, business, economics, or a related field
Benefits
Equity
Health Insurance
401(k)
Learning & Development budget
Company
Atmos Financial
Atmos is a banking startup wholly dedicated to funding the clean energy transition
Founded in 2020
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-12-12Undisclosed
2021-11-11Seed
Leadership Team
Ravi Mikkelsen
Co-Founder & CEO
Recent News
2025-12-16
Clean Technica
2025-09-26
Company data provided by crunchbase