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Convene · 3 days ago

Service Manager

New York, NY

Full-time

Onsite

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

Convene Hospitality Group is a global portfolio of lifestyle brands focused on creating places and experiences for gatherings. They are seeking a Service Manager to oversee the opening and operation of a new venue, ensuring premium hospitality services and program success.

Commercial Real EstateCoworkingDigital MediaEvent ManagementEventsHospitalityVirtual Workforce

Responsibilities

Ensure the success of all programs, while maintaining a profitable operation and high-quality products and service levels

Share ideas to promote business, reduce employee turnover, maintain revenue and payroll budgets, and meet budgeted productivity while keeping quality consistently high

Supervise and set up the culinary service in a quick and efficient manner to participants and ensure that it follows The Program Execution Order

Supervise the service team and support staff, including setup, utilities, maintenance, and security

Coordinate culinary service between the culinary team and the service team

Keep the culinary informed of accurate counts

Review menu/service with production and culinary teams

Enforce all rules and regulations, and ability to carry out all safety and emergency programs

Monitor all beverage consumption

Follow all health and safety regulations and ensure the sanitation and cleanliness of service areas

Qualification

Service standards knowledgeFoodBeverage preparationSupervisory experienceHealth department regulationsClient satisfaction managementTraining service specialistsEmergency procedures knowledgeHygiene procedures adherence

Required

Minimum of 2 or more years of progressive experience in a conference center or a related field

Strong knowledge of service standards, and different service types

Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations

Be involved in and/or conduct ongoing training of service specialist to maintain standards of service

Manage opening and/or closing inspection duties

Maintain service cleanliness in front and back of the site

Ensure positive overall client satisfaction

Ability to interact with guests and/or associates in a courteous, empathetic and discreet manner

Adhere to basic hygiene procedures and grooming standards

Flexible and long hours sometimes required

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance

Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time

Preferred

Previous supervisory responsibility preferred

Benefits

Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits.

Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.

Financial Growth: 401K with company match and support for education, courses, and certifications.

Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.

Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.