The Hub on Smith ยท 3 weeks ago
Information Specialist (Part-Time)
Sheridan, WY
Part-time
Onsite
New Grad, Entry LevelThe Hub on Smith is seeking a friendly and organized Information Specialist to greet patrons and provide top-notch customer service. This role involves assisting with program registration and supporting daily operations to create a welcoming environment for the community.
Non-profit Organization Management
Responsibilities
Provides a consistently welcoming, professional, and helpful first impression for all visitors and callers
Communicates respectfully and professionally with patrons, coworkers, and supervisors at all times
Accurately directs patrons to appropriate programs, staff, or locations within the building
Maintains an organized, efficient, and well-functioning reception area
Ensures the lobby and public spaces are clean, presentable, and inviting throughout the day
Assists patrons with activity and program registration in a timely and accurate manner
Works collaboratively as part of a team to support daily operations and patron needs
Completes employee orientation and participates in required ongoing training and professional development
Demonstrates strong knowledge of The Hub on Smith's programs and services and shares information clearly and accurately
Provides appropriate referrals to patrons based on identified needs
Collaborates with Fun & Wellness staff to keep bulletin boards content up to date
Accurately tracks patron pickup of the quarterly Hub newsletter using established systems
Completes clerical and administrative tasks accurately, efficiently, and on time
Enters data into computer systems with attention to detail and minimal errors
Collects and submits weekly menu information and other required updates to media outlets by established deadlines
Accurately processes financial transactions using the point-of-sale system (Square)
Maintains accurate records and handles patron and financial information responsibly
Opens and secures the building daily in accordance with established procedures
Identifies and immediately reports health or safety concerns involving individuals or programs to a supervisor
Strictly adheres to confidentiality policies and procedures at all times
Additional tasks and responsibilities as needed to support the organization's goals and operations
Qualification
Required
Strong communication skills
Ability to stay organized
Experience in providing customer service
Ability to work collaboratively with a team
Knowledge of The Hub on Smith's programs and services
Ability to accurately direct patrons to appropriate programs, staff, or locations
Ability to maintain an organized and efficient reception area
Ability to assist patrons with activity and program registration in a timely and accurate manner
Ability to complete clerical and administrative tasks accurately and efficiently
Attention to detail and minimal errors in data entry
Ability to process financial transactions using point-of-sale systems
Ability to maintain accurate records and handle patron and financial information responsibly
Ability to open and secure the building daily
Ability to identify and report health or safety concerns
Adherence to confidentiality policies and procedures
Physical ability to frequently sit, stand, and walk throughout the workday
Ability to communicate verbally and in writing with patrons and staff
Ability to use hands and fingers to operate office equipment
Ability to occasionally lift, carry, push, or pull items weighing up to 25 pounds
Visual acuity to read screens, printed materials, and signage
Ability to hear and respond to conversations and phone calls
Company
The Hub on Smith
We are a dynamic center of activity for Sheridan, WY's growing senior population.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase