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OPCO Skilled Management · 3 weeks ago

Receptionist PRN

Roswell, NM

Full-time

Onsite

New Grad, Entry Level

OPCO Skilled Management is seeking a Receptionist to join their team. The Receptionist will be responsible for interpreting company policies, supporting residents, and ensuring excellent customer service within the facility.

Health CareHome ServicesNursing and Residential CareRehabilitationWellness

Responsibilities

Meets and greets all new residents to facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities

Resolves customer requests, questions and complaints; provides information to improve customer service

Serves as liaison between residents and other departments

Conducts inquiries on customer satisfaction; reports information using recommended tools and forms

Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved

Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies

Arranges for consults for residents annually or as needed

Serves as role model to foster superb customer service

Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies

Qualification

Microsoft OfficeEffective communicationCustomer serviceProblem-solvingTeam collaboration

Required

Highschool Diploma required

Proficiency with Microsoft office: Word, Excel and Outlook

Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community