Collector jobs in United States
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State Credit Union ยท 4 weeks ago

Collector

positionColumbia, SC
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

SC State Credit Union is seeking a Collector to make a positive impact on members' financial journeys. The role involves engaging with members, analyzing accounts, and creating personalized payment plans while ensuring exceptional customer service.

Financial ServicesVenture Capital

Responsibilities

Engaging with members to discuss account statuses and payment options
Handling inbound and outbound calls
Building rapport and understanding each member's unique situation
Analyzing account histories to identify trends
Creating personalized payment plans
Documenting interactions with precision to ensure compliance with regulations
Working closely with team members to share best practices
Participating in training sessions
Developing skills in resolving disputes amicably
Monitoring account developments
Reporting any significant concerns to the management team

Qualification

Customer serviceAnalytical skillsCommunication skillsProblem-solvingAttention to detailProfessionalismCollections experienceEmotional intelligenceActive listeningAdaptability

Required

Detail-oriented individuals
Exceptional customer service skills
Strong communication abilities
Active listening skills
Effective problem-solving skills
Attention to detail
High degree of professionalism
Emotional intelligence
Adaptability
Ability to engage empathetically with members
Ability to analyze account histories
Ability to create personalized payment plans
Ability to document interactions with precision
Ability to monitor account developments
Ability to report significant concerns to management
Ability to work until 7:00 PM one night per week

Preferred

Prior collections experience

Benefits

Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
401K with employer matching contributions
Tuition Reimbursement
Federal Reserve Banks Holiday Schedule
And more!

Company

State Credit Union

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Founded in 1952, State Credit Union operates solely for the benefit of its members.
dateFounded in 1952
location
Scarborough, British Columbia, CAN
people-size201-500 employees
web-link
http://scscu.com

Funding

Current Stage
Growth Stage

Leadership Team

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Jarad Fields
Chief Technology Officer
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Dara Carrico, CPA, CMA
CFO
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Company data provided by crunchbase