Atrius Health · 2 weeks ago
Patient Service Representative I- Remote- Massachusetts Residents Only
United States
Full-time
Remote
Entry Level
$19.80/hr - $28.29/hr
1+ years expAtrius Health is an innovative health care leader and multi-specialty group practice, delivering effective care for adult and pediatric patients. The Patient Service Representative I role involves assisting patients with appointments and providing exceptional customer service while working in a remote capacity after training.
Health CareHealth DiagnosticsHospitalMedical
Responsibilities
Receives incoming calls and inquiries and assists patients in the management of appointments/care
Plays an integral role in the support of our patients through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model
Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship
Must have clear verbal and written communication skills to ensure improved patient access and understanding
Qualification
Required
Applicants must live in Massachusetts
EPIC/ registration system experience (please list on resume as applicable)
Reliable high-speed home internet
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required
Computer experience required with the ability to use word processing and spreadsheet programs
Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required
Able to communicate in a professional and appropriate manner
Strong interpersonal, customer service, time management, and organizational skills required
Preferred
A minimum of one year in a clinical or customer service setting preferred
High-volume call center experience preferred
Working knowledge of patient related documents preferred
Benefits
Up to 8% company retirement contribution
Generous Paid Time Off
10 paid holidays
Paid professional development
Company
Atrius Health
Atrius Health is a non-profit healthcare provider that offers primary and specialty healthcare services for adult and pediatric patients.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-03-04Acquired
Leadership Team
Brad Diephuis
Primary Care Physician
Craig Monsen
Chief Medical Information Officer
Recent News
2025-10-10
Company data provided by crunchbase