UCSF Health · 2 months ago
Health IT - Principal Trainer
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$102K/yr - $150K/yr
3+ years expUCSF Health is a leading healthcare provider committed to innovative patient care and advanced technology. The Principal Trainer will be responsible for providing comprehensive training and support for the electronic health record systems, specifically Epic/Apex, to ensure effective usage among various clinical and operational staff.
BiotechnologyEducationHealth CareHospitalMedical
Responsibilities
Collaborate with the Epic/Apex application teams, informatics, and clinical/business operations to provide training support to various end users, including front-end users, revenue cycle, physicians, nurses, and other users
Focus on educating and supporting practices with the Health Technology application, including but not limited to Epic/Apex
Apply skills as a seasoned clinical applications professional to develop, document, train, implement, and support best practice standard work to improve the use of Apex/Epic and third-party systems
Provide excellent customer service to end users, track issues, and follow up as appropriate
Manage multiple competing priorities while meeting all program deadlines
Achieve certification within six months of hire and support a variety of APeX/Epic applications, as well as integrated Health IT technologies
Qualification
Required
Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training
Epic certification completed within 12 months of start date
3 – 5 years of relevant experience
Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation
Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner
Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels
Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline
Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner
Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses
Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance
Preferred
Clinical License of RN, MA or other Tech license/certification
Company
UCSF Health
UCSF Health offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabeth Engel
Vice President and Chief of Staff to the CEO
Suresh Gunasekaran
President & Chief Executive Officer
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